Altran Walk-in Drive For Technical Support @ Gurgaon & Jaipur on 12th
3d ago
source : Shine

Altran (formerly Aricent) has planned a hiring event for Technical / Application / Desktop Support Engineers on 12th Oct 2019 Gurgaon & Jaipur Location

Experience : 1 Year - 9 Years

Interview Date : 12-Oct-19

Timing : 10 : 00 AM -3 : 00 PM

Venue :

Gurgaon : ALTRAN-Tower 5 Unitech Infospace, Central Park Resorts Rd, Central Park II, Sector 48, Gurugram, Haryana 122018

Jaipur : Hotel Fortune Select Metropolitan,Near Nehru Sahkar Bhawan, C-Scheme, Bais Godam Circle, Jaipur - 302 001

Qualification- Any Graduate

Timing : Rotational Shift / Day Shift

Openings : 80+ positions

Job Location- Gurgaon

Job Description :

Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over phone / web / chat support channels

Meet customer requirements through first contact resolution

Comfortable to work in rotational shifts

Clarify customer requirements; probe for and confirm understanding of requirements or problem

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Listen attentively to customer needs and concerns; demonstrate empathy

Confirm customer understanding of the solution and provide additional customer education as needed

Candidate Profile : Education and Experience :

College Graduates (any stream) - 2 or more years of experience in international contact center working in technical / semi technical support (Laptop, desktop, printer, applications etc.)

Should have excellent communication and English-speaking skills

Knowledge of basic computer operations, Multiple Browsers and OS (Android, IOS, Windows, MAC, Chromebook) & Email clients like Outlook & Lotus Notes

Courteous with strong customer service orientation

Dependable with proficient attention to detail

Excellent Communication Skills Verbal & written

Should be willing to take up challenges and go extra mile to perform work responsibilities

Should have great interpersonal skills and ability to perform under pressure

Should not be pursuing any regular course / educational program which may conflict with the work timings

Typing speed of > 25 WPM with an accuracy of > 80%

Preferred Skills :

Candidates with knowledge on below applications will be given preference

Basic knowledge of meeting hosting applications such as WebEx, WebEx Teams, Zoom Meeting, BlueJeans, Skype 7, Google Hangouts 5, VSee, Contus Vplay 1, Zoho Meeting, GoToMeeting, AnyMeeting video conferencing, join.

me and other Collaboration Meetings Apps

Applicants will go through Technical and Managerial interviews.

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