Job Purpose :
The incumbent will be responsible for distribution of Third Party Investment products (Unit Trusts, Alternates and Forex) at the mapped Cluster / Branches.
The role involves driving revenues and volumes of third party investment offerings as well Forex through DBS India Branches.
The role involves supporting the Branch team of Relationship Managers and Unit Heads / Team Leads in achievement of their volume and revenue objectives through a need based selling approach that would fit the customer’s objectives and investment profile to the product offerings of the Bank.
Key Accountabilities :
Ensure achievement of Investment Product Volumes and Revenue objectives of the Branch / Cluster.
Ensure AMFI certification / EUIN transfer of new joiners and existing team members and timely renewal of the same.
Impart effective training on new product launch / refresher training on investment, alternate and Forex, AML and other mandatory trainings and keep the record of attendance to comply with internal and regulatory guidelines.
Ensure implementation of investment sales process and the investment profile suitability of clients to the products purchased.
Ensure sustainable trail income for the Bank through driving the Mutual Volumes while driving activation of team members for Investment and Forex products.
Provide feedback from market and customers to Central Investment Product team for continuous improvement / ideation for new product and processes.
Ensure timely dissemination of knowledge on products, market updates and fund fact sheets amongst Branch front line team members and Unit Heads.
Track the input activities of team members through client book analysis and align the activities to the desired investment volumes and revenue objectives.
Ensure customer-centricity at all times, adherence to fair dealing norms and compliance to internal and regulatory guidelines at Branch / Cluster.
Ensure adequacy of product brochures, addendums and proposal forms at Branches and check for replenishment of sales kit of RMs
Ensure complaint resolution within the approved TAT through coordination with Central Investment product team and insurer partners at Branches.
Job Duties & responsibilities :
Ensure AMFI certification and EUIN transfer of all new joiners and existing team members and timely renewal of the same.
Update team members at Branch / Cluster on products and processes during team huddles and ensure new / refresher product trainings with attendance recorded.
Work closely with Treasures Relationship Managers to analyse their client book for opportunities, aid in identification of prospects and ensure joint engagement with clients to drive investment product volume and revenues of the Branch / Cluster.
Work closely with Branch Service and Operations team to resolve discrepancies and minimize revenue leakages.
Analyze the training / skilling requirements of team members on investment and coordinate with Central Product Team and AMC resources to impart the same at the Branch / Cluster.
Organize regular customer engagement events and investment seminars to deepen the wallet share and entrench the client relationship.
Exercise due diligence for alternate product(s) and ensuring call-back confirmations or supervisory validations through recorded lines as per the prevailing process and scripts.
Execute investment product strategy at the Branch / Cluster location with skills and knowledge imparted to team members on product positioning and ensure portfolio reviews as per the DBS adopted asset allocation model.
Core Competencies :
Effective probing and listening skills.
Strong influencing and people management skills
Self-driven and ambitious.
Good written and verbal communication skills
Results-orientated & the ability to deliver results under pressure
Relationship management skills
Understanding of competitive positioning
Strong service orientation, customer-centric behaviour.
Focused on developing image and good will of the brand
Creative, inquisitive mind with problem solving abilities.
Ability to deliver results within tight timelines.
Attention to details, analysing abilities