As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.
Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.
In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.
e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.
e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Responsibilities will vary depending on the level and experience of the individual. The consultant will work as part of a project team to deliver analytical, solution-oriented services to Fortune 1000 clients.
Based upon experience, specific responsibilities may include :
Developing an understanding of a client’s current state process and developing future state recommendations
Recommending road maps to close performance gaps and developing high level implementation plans
Gathering and analyzing business requirements
Aligning business requirements and best practices to implement a technical solution
Defining new and refining existing business processes
Contributing to continuous improvement and development of oracle processes and intellectual property
Required Experience & Skills
Qualified candidates must have a BS or BA degree in Business, Technology, or equivalent degree
2 to 3 years of implementation experience in Oracle ERP SCM Cloud with strong knowledge of Inventory and Costing Cloud business processes.
1 to 2 years of experience in implementing Inventory or Cost Management Cloud such as Inventory Management, Cost Management (i.
e. Standard, Average, FIFO, Actual Costing)
Fit with Oracle culture and company values : teamwork, innovation, integrity, service, can-do attitude, and speaking your ideas
Enthusiastic, energetic, and highly driven, with the desire to learn our business
Excellent analytical and problem solving skills
Strong written and verbal communication skills
Proven ability to work remotely and independently in support of clients and across multiple initiatives
Work in Shift.
Additional Desired Skills
Experience with Oracle SCM Cloud Inventory Management and Costing implementation.
Experience in overall Oracle ERP Cloud Supply Chain Management support or implementation
Certifications in Oracle ERP Cloud Inventory Management Cloud or Cost Management Cloud or other.
Job Responsibilities :
The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction / service expertise.