One of our reputed IT Client looking for Business Analyst with Tableau and Call Center
Experience : 5 to 8 years
CTC : 14 LPA
Notice Period : Candidates with max 1-month notice only will be considered.
Job Summary :
Analyst will be responsible for the execution and publishing of analytics and visualization tools, building dashboards, auditing and troubleshooting data issues, and extracting large data volumes from warehouse environments and ensuring that data correctly shows in analytic reports / business solutions.
The position requires regular communication with customers to define requirements and present deliverables
Function as a team leader to guide the execution of work for other BI Analysts to ensure all necessary execution, accuracy, publishing, and updates for analytics are provided for the Behavioral Quality team and the segments they support
Consistently support all efforts to ensure accurate data is utilized to execute analytical reports.
Validate and debug BI solutions based on test plans built from user requirements.
Prepare formal deliverable documentation and present to customers.
Provide team with business and technical support
Identify risks and escalate to management appropriately.
Ability to execute Data Extract Utilities from source data sources into the data server.
Execute visualization tools in Tableau, including reports, dashboards, and what-if analyses.
Responsible for fully understanding business processes to ensure data and information integrity when importing from source systems.
We are looking for someone who has some understanding of the call center functionality and terminology so that he is more efficient while working with the Client and is able to add value.
Having worked with call center data is fine too but the data should be more related to the 'calls, agents' and not something like finance-related, ticketing-related, etc.
Telecom exp is also preferred.
Should be ready to work with Open for shifts (4 pm to 1 am) or (12 pm to 9 pm this shift will be given rarely)