Technical Support Consultant AEM Forms
4d ago

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful.

We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and we’re the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

The Challenge

  • The Technical Support Consultant being a subject-matter-expert in architecting solution or in resolving highly technical issues, defines the action plans and manages expectations of customers;
  • delivers presentations and follows through with action items; works efficiently in a matrix environment with exposure to different work cultures and ethics

    What you’ll do

  • Provide in depth troubleshooting and support for the AEM Forms product line
  • Utilize superior account management and technical troubleshooting skills to solve the most difficult issues escalated through Customer Care support channels.
  • Collaborate with Tier 2 support on technical issues providing real time support for enterprise customer segment
  • Brainstorm technical action plans and provide ongoing mentorship with the goal of expedited case resolution times
  • Function as technical liaison to product engineering team providing business intelligence on emerging issues and trends
  • Provide status reporting and engineering information back to support management, support teams, and customer
  • Coordinate knowledge management and creation of technical documentation.
  • What you need to succeed

  • 1 - 6 years of experience in the software industry, working in a highly technical team where you developed your skills while performing various functions
  • Expert technical knowledge of JSPs, Servlets, Java Script, Java programming;
  • Intermediate technical knowledge of J2EE application servers (Websphere, JBOSS, Web Logic);
  • Intermediate technical knowledge of UNIX (AIX, LINUX) and Windows Server operating systems;
  • Intermediate technical knowledge of analyzing HTTP logs, Thread dumps, Heap Dumps;
  • Intermediate technical knowledge of Databases (Oracle, MsSQL, MySQL);
  • Intermediate technical knowledge of Git, Maven for creating hotfixes and catering backport requests;
  • Intermediate technical knowledge of tools such as Eclipse, DB Query browser, SoapUi;
  • Intermediate technical knowledge of Networking (TCP / IP, various Network);
  • Preferred skills and experience :

  • Application Server Clustering
  • Apache Sling for content- centric application development, Content Management, and Apache Felix for OSGi bundle development
  • LDAP and SSO
  • Adobe Acrobat & Acrobat Reader
  • Cloud computing models
  • Knowledge of EMC Documentum, IBM Content Manager
  • Adobe is an equal opportunity / affirmative action employer. We welcome and encourage diversity in the workplace.

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