Programmer Analyst 4-IT
NetSuite Inc.
Bengaluru, India, IN, IN
2d ago

Job Description - Programmer Analyst 4-IT (19000IXS) Preferred Qualifications

The SaaS Engineering - Social Cloud Service team provides 24 / 7 technical assistance for managing the Social Cloud Services (SCS) application platforms.

SCS is a scalable, enterprise-ready social relationship management solution that empowers brands to leverage the power of social media across their organizations.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

Businesses that use SCS software effectively uncover customer insights that enable them to deliver relevant content and faster service across channels like Facebook, Twitter, Instagram, and Weibo.

Social cloud tools allow brands to listen, create, and engage at the speed of social with the consistency and transparency customers expect.

As a member of the SaaS Engineering team, you provide strategic technical assistance in the resolution of complex incidents affecting customer services.

Will coordinate all efforts with other teams and document all actions taken.

You will also work the development team in the deployment of new application releases.

The candidate participates in the design, developing and deployment of new monitoring tools, and contribute and the tuning and scripting of the existing ones.

You will take an active role assisting and mentoring other members of the team to strength their technical skills.

Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle

  • Service Ownership You will be part of the SaaS-Engineering team, whose mission is the shared full stack ownership of a collection of services and / or technology areas, with our Development partners.
  • Ownership Scope As a SaaS Engineer, you will understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of the Social Cloud Services.
  • In partnership with the Development team, you will have the responsibility to ensure that services are designed and delivered to be mission critical with focus on security, resiliency, scale, and performance.

  • Service Design As the Oracle Cloud evolves; you will partner with the development team in defining and implementing improvements in service architecture, both current and future.
  • As a SaaS Engineer, you will be an expert at articulating technical characteristics of your services and the dependencies between services and guide the Development team to engineer and add premier capabilities to the Oracle Cloud service portfolio.

  • Operations Engineering You will understand and be able to communicate the scale, capacity, security, performance attributes and requirements of the SCS.
  • You are a Subject Matter Expert, able to understand and communicate every characteristic of your service stack, such as :

  • Automation You will have a clear understanding of automation and orchestration principles, and will be eager to automate, wherever and whenever the possibility arises, while simultaneously eliminating technical debt.
  • Automation must be part of your DNA.

  • Prevention - Once you have expertly resolved an issue, you will immediately work on how to more quickly resolve the problem next time, with the goal to eventually prevent the problem happening ever again
  • Technical Experts - As service owner, you are the ultimate escalation point for complex or critical issues that have not yet been documented as SOPs for Level1 staff.
  • You will usually get called in during major incidents, when the source of a problem is unclear. You will have the deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations.

  • Broad Interests SaaS Engineers are a mix of sysadmins and development Engineers, and as such can understand and explain the affect of product architecture decisions on the ability to run as distributed systems.
  • They are driven by professional curiosity and a desire to a develop deep understanding of their services and the technologies they depend upon.

    Required Experience

    We are looking for experienced individuals with a BS in Computer Science and over 6 year of experience in a wide range of technical skills :

    General Skills :

    Detailed description and Job Requirements

    Detailed Description and Job Requirements Work with Oracle*s world class technology to develop, implement, and support Oracle*s global infrastructure.

    As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems.

    Prepare flowcharting, perform coding, and test / debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.

    Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization.

    BS or equivalent experience in programming on enterprise or department servers or systems.

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