CWT is offering an opportunity to join the Global Customer Experience & Business Insights team. As a part of the Strategy and Commerce Business Insights team, you will conduct data analysis and reporting to enhance customer experience, improve marketing effectiveness, customer satisfaction and product adoption rate.
You'll have the opportunity to leverage your analytic abilities and influence key stakeholders across our Strategy and Commerce team.
The Customer Experience and Business Insight team works with the business across APAC, EMEA, LATAM and Americas regions.
This is a great opportunity for analytical self-starter who likes to work independently and is passionate about data driven business decisions.
The Data Analyst's primary responsibilities are to analyze and monitor business trends for our global Strategy and Commerce organization, generate weekly, monthly and quarterly key performance indicator (KPI) reporting.
You'll assist with adhoc analysis and monitoring of business performance and trends to drive strategic and tactical business decisions.
You'll be responsible for determining how to best utilize data from internal systems and third party providers and drive reporting efficiency across the Strategy and Commerce organization.
Additionally, you'll manage and develop reports and business models that drive product / service adoption across CWT's client base.
This is an opportunity to work with global team with headquarter offices located in London, Paris and Minneapolis. Position Responsibilities
Collaborate with business to develop metrics, dashboard / scorecard / reports for insights and data visualization
Create quality documentation for all scheduled reporting
Support global strategic initiatives and growth opportunities
Create & deliver adhoc reports and projects within agreed service levels
Develop and implement a robust quality framework to validate input data and reporting accuracy
Assist with the development of business cases
Mine complex voluminous data to identify trends and patterns to support business goals (revenue, retention, adoption etc.)
Conduct data analysis to support business initiatives to foster data driven decision making
Develop KPI reporting for continuous improvement initiatives
Maintain and support the Data Analysis Frameworks (e.g. Dashboards and Scorecards) used by global team members
Bachelors Degree in Marketing, Analytics, Economics or related field
1-3 years of data analyst experience
Proficiency with data analysis tool (Python, R etc.)
Experience in using SQL for data extraction
Advanced Microsoft Excel, Access, Word, PowerPoint proficiency
Experience working with Cognos Data Manager Reporting, Query, Analysis modules
Proficiency with Tableau or similar 3rd party business intelligence (BI) systems
Proficiency and analysis software such as Microsoft Access with data compilation and Excel
Experience working with variety and complexity of data (Relational Databases, Unstructured data environment)
Experience with statistical data analysis
Analytical self-starter who appreciates working independently as well as part of a team
Ability to analyze and resolve problems independently
Ability to connect disparate information, storytelling to explain marketing insight
Excellent verbal and written communication skills
Demonstrated initiative, solid judgment and creativity
Ability to work in a fast-paced, deadline-oriented environment
Ability to interface well with all levels of the organization
Ability to deal with a multicultural environment
Flexible attitude to work and willingness to work outside core hours on occasion to meet deadlines
Ability to interface and communicate with global team
As an Equal Opportunity Employer / Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class