Senior CISCO UCCE Engineer
itForte Staffing Services Private Ltd
Pune
36d ago

Responsibilities include integration with other enterprise applications and back-office systems. Experience with multi-site configurations and hybrid (IP & TDM) environments, in a consulting or large system administration role, within Fortune 1000 companies is required.

  • Exceptional administration, troubleshooting and support experience with Cisco ICM / CVP Enterprise. Design, integration and deployment experience with these applications is highly desirable -
  • Cisco IP Dialer development and support experience- Experience with CISCO IP-IVR Application performing design, development, and support functions.

  • Experience performing CISCO ICM Script Design and Deployment. - Experience with CISCO CVP Application Design and Development-
  • Familiarity with Cisco Email Manager. Support experience preferred.. - Familiarity with Cisco Unity Architecture deployment.

    Support and administration experience preferred - Exposure and familiarity with CISCO UCCE Solution Architecture and Integration-

    Familiarity with H.323, SIP and / or MGCP protocols. - Familiarity and exposure to SQL Query Analyzer / RCD / TCD / Call Trace / Log Analysis-

    Multi-site configuration and hybrid of enterprise level IP and TDM environments. - ITIL Framework awareness. - Excellent written and verbal communication skills (technical documentation and client communication Desired skills and experience, not required : -

    Exceptional client relationship skills working with enterprise level customers. - Ability to work in a delivery support environment that involves structured processes and timelines.

  • Cisco Certifications (i.e., CCNA, CCDP, CCIE, etc.- Experience with a disciplined development methodology and release management process.
  • Telecommunications : Development & Administration skills on any major switch platform (Aspect, Avaya, Nortel)
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