Specialist, Sales Operations
Dell
Gurgaon, India
13d ago

specialist, Sales Operations

Job Overview

Responsible for serving as primary interface between sales and other operational functions developing sales processes and procedures relating to online / offline order administration, order fulfillment and communication.

Evaluates and implements improvements to sales programs and processes including : anticipating demands, account management, leads, planning and prioritization, closing strategies, pricing and margin strategies, sales automation, tools and reporting programs.

Job Responsibilities

  • Provides pre-sales and / or post-sales operational support.
  • Manages order fulfillment.
  • Researches customer or order problems, and delivers solutions working cross-functionally to resolve.
  • Liaises between the customer / partner and sales organization.
  • Focuses on delivering a positive customer or partner experience.
  • Facilitates product and sales information flow.
  • Drives sales operations process improvements.
  • Serves as interface for order status and handles order escalation and SKU management.
  • May serve as primary interfaces with other internal functions, based on BU and / or regional requirements.
  • May be responsible for influencing sales behavior and capabilities
  • Candidate Requirement

    Should have excellent communication skills

    Flexible to work in night shifts

    High on ownership, partnering and working in collaboration

    4- 6 years of relevant experience or equivalent combination of education and work experience

    Able to multi-task to manage multiple areas of responsibility.

    Strong stakeholder management and partnering skills

    Ability to relate actual day-to-day work to business priorities

    Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.

    QUALIFICATION :

    Graduate from a reputed university. Knowledge of MS Office is desirable.

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