Customer Success Architect
ThoughtSpot
Bangalore, India
4d ago

Are you looking to join one of the fastest growing software companies in the Bay Area? ThoughtSpot’s AI-Driven analytics platform is disrupting the BI industry by making analytics 1000x faster and easier for non-

technical business people. Customer Account Level Expectations :

  • Value measurement, tracking and reporting collaboratively with the TS engagement manager
  • Deliver successful technical architectures to meet the client’s business objectives
  • Drive adoption and enablement of the TS solution within the user community
  • Manage engagement issues and help track them to resolution
  • Participate in the TS Value Delivery Methodology, including the creation of engagement deliverables
  • Drive customer satisfaction and ensure that reference-ability is achieved
  • Establish working relationships with the client’s Executive Sponsor and Project Sponsor
  • Assist with identifying and facilitating follow-on sales opportunities, for both licenses and services
  • 8-10 years of consulting / solution delivery, with 3-5 years of managing Data Analytics projects. Required to have played the role of a consultant / architect
  • Extensive experience in understanding and driving adoption of business intelligence and analytics products
  • Solid experience working with Sales and Pre-sales teams to deliver client solutions
  • Experience working with Product Management and Development teams to prioritize customer product requests / defects to deliver successful engagements
  • This position requires the ability to quickly understand the client’s Data Strategy, Technical Architecture, and Security Environment, as well as the client’s key business imperatives
  • Strong knowledge of data warehousing ecosystem (e.g. Data sources / ETL / Data warehouse / Data marts). Understanding of different types of schemas (OLTP vs.
  • OLAP, snowflake, etc.)

  • Proven experience in managing customer projects with products such as : Business Objects, Cognos, OBIEE, Microstrategy, Tableau, Qlik, PowerBI
  • Familiarity with ETL tools (such as Informatica, SSIS, DataStage, Kettle) is a plus
  • Good experience with SQL
  • Good experience with Linux
  • Candidate must be located in Bangalore
  • About ThoughtSpot

    ThoughtSpot’s AI-Driven analytics platform puts the power of a thousand analysts in every business person's hands. With ThoughtSpot, you can use search to easily analyze your data or automatically get trusted insights pushed to you with a single click.

    ThoughtSpot connects with any on-premise, cloud, big data, or desktop data source and deploys 85 percent faster than legacy technologies.

    BI & Analytics teams have used ThoughtSpot to cut reporting backlogs by more than 90 percent and make more than 3 million decisions -

    and counting. ThoughtSpot’s customers include Amway, Bed Bath and Beyond, Capital One, Celebrity Cruises, Chevron Federal Credit Union, De Beers, Insurethebox, and Scotiabank.

    ThoughtSpot was co-founded in 2012 by its CEO Ajeet Singh and six other technical co-founders from Google, Microsoft, Amazon, and Oracle.

    The company is based in Palo Alto, CA and is currently expanding operations in North America, Europe, and Asia-Pacific. Backed by investors Lightspeed Venture Partners, Khosla Ventures, General Catalyst Partners, Geodesic Capital and Capital One Growth Ventures, ThoughtSpot has raised over $160 million to date.

    ThoughtSpot’s mission is to enable analytics at "human scale" and put search and AI-driven analytics in the hands of 20 million users by 2020.

    For more information please visit thoughtspot.com.

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