Duty Manager - Taj Green Cove Resort & Spa, Kovalam
Taj Hotels
Kovalam
14d ago

Responsibilities

To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests.

The position will also act a as a One Point Contact’ for all the in-house guests, incase of guest requests, complaints or any other feedback.

Managerial

  • Staffing and Scheduling of the shift and allocation of duties.
  • Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
  • Facilitate learning and development for all the team members of the outlet
  • Performance Appraisal / Management of the staff in the department.
  • Operational

  • Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.
  • Ensure that the guest has a pleasant stay by supervision of;
  • Room allocation
  • Smooth Check In & Check Out
  • Special requirements of the guest
  • Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.
  • Act as a One Point Contact’ for the guest, constantly interact with guests in order to solicit feedback.
  • Prepare reports on Occupancy, Average rates, Reservations etc
  • Monitor daily performance and manage revenue through revenue and yield management techniques.
  • Ensure through regular monitoring of Trust You feedback, prompt, efficient and accurate service to all guests.
  • Maintain the Guest History System and updation of all the guest profiles.
  • Monitor the business of competition hotels in terms of new accounts and rates.
  • Ensure that all the operational standards set for all the processes are followed.
  • Co-ordinate operations with Concierge, Travel Desk or any other sub departments, through the guest cycle.
  • Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed.
  • Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
  • Ensure that all the statutory requirements for in house guests are met (C Forms etc)
  • Job Requirements

    To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests.

    The position will also act a as a One Point Contact’ for all the in-house guests, incase of guest requests, complaints or any other feedback.

    Managerial

  • Staffing and Scheduling of the shift and allocation of duties.
  • Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
  • Facilitate learning and development for all the team members of the outlet
  • Performance Appraisal / Management of the staff in the department.
  • Operational

  • Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement.
  • Ensure that the guest has a pleasant stay by supervision of;
  • Room allocation
  • Smooth Check In & Check Out
  • Special requirements of the guest
  • Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met.
  • Act as a One Point Contact’ for the guest, constantly interact with guests in order to solicit feedback.
  • Prepare reports on Occupancy, Average rates, Reservations etc
  • Monitor daily performance and manage revenue through revenue and yield management techniques.
  • Ensure through regular monitoring of Trust You feedback, prompt, efficient and accurate service to all guests.
  • Maintain the Guest History System and updation of all the guest profiles.
  • Monitor the business of competition hotels in terms of new accounts and rates.
  • Ensure that all the operational standards set for all the processes are followed.
  • Co-ordinate operations with Concierge, Travel Desk or any other sub departments, through the guest cycle.
  • Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed.
  • Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
  • Ensure that all the statutory requirements for in house guests are met (C Forms etc)
  • Apply
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form