Remote Delivery Engineer Professional Services
This is a global role where your job will be to provide Storage and Backup expertise, being knowledgeable in the Storage and Backup Operations, and tool(s) usage for customer engagements.
As Storage Operations vary by type, protocol, size and complexity, you will need to be well versed on industry trends, tools, and processes.
The ideal candidate will possess the ability to execute on the Service Metrics defined under Service Level Agreements.
This role will require you to work in shifts.
Essential Functions :
Specific activities include :
Remote system monitoring
Disk to Disk ( D2D ) backups
Responding to Storage availability audits
Manage the Customer’s NetApp service support tickets
Provide clear, concise and timely feedback to management
Good verbal and written skills in English and Mandarin
Demonstrable experience delivering storage operations projects
Storage OS : Clustered Data ONTAP
Exposure to NAS storage and NetApp configuration
Experience with NetApp SnapManager, SnapMirror, OnCommand suite & System Manager
Exposure to Active Directory and / or LDAP
Preferable skills :
EMC, NetBackup, VMWare and PowerShell
Windows and / or Linux / Unix OS experience
Typically requires a Bachelor’s degree and a minimum of 4+years of related experience; or an advanced degree without experience;
or equivalent work experience.