Professional Services Engineer
NetApp
Bangalore, Karnataka, IN, 560071
4d ago

Job Summary

Remote Delivery Engineer Professional Services

This is a global role where your job will be to provide Storage and Backup expertise, being knowledgeable in the Storage and Backup Operations, and tool(s) usage for customer engagements.

As Storage Operations vary by type, protocol, size and complexity, you will need to be well versed on industry trends, tools, and processes.

The ideal candidate will possess the ability to execute on the Service Metrics defined under Service Level Agreements.

This role will require you to work in shifts.

Essential Functions :

Specific activities include :

  • Remote system monitoring
  • Preventive maintenance
  • Firmware updates
  • Replication
  • Permission Requests
  • Disk to Disk ( D2D ) backups
  • Responding to Storage availability audits
  • Manage the Customer’s NetApp service support tickets
  • Provide clear, concise and timely feedback to management
  • Mandatory Skills

  • Good verbal and written skills in English and Mandarin
  • Demonstrable experience delivering storage operations projects
  • Storage OS : Clustered Data ONTAP
  • Exposure to NAS storage and NetApp configuration
  • Experience with NetApp SnapManager, SnapMirror, OnCommand suite & System Manager
  • Exposure to Active Directory and / or LDAP
  • Preferable skills :

  • EMC, NetBackup, VMWare and PowerShell
  • Windows and / or Linux / Unix OS experience
  • Education

  • Typically requires a Bachelor’s degree and a minimum of 4+years of related experience; or an advanced degree without experience;
  • or equivalent work experience.

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