Amazon's Global IT Services group is looking for a strong helpdesk analyst with experience providing a client-side support service.
You will provide quality technical support to internal customers through all available channels (Phone, Chat. CRM and in person), as part of a multidisciplinary Global IT Operations Centre.
The successful IT Helpdesk Engineer will be customer focused and motivated by meeting or exceeding expectations at every opportunity.
You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests and ambiguity.
You will be committed, can demonstrate own initiative. This position requires you to be flexible to include working weekend shifts.
Global IT values diversity of thought and wants to grow through hiring people from a wide range of backgrounds, cultures and experiences, allowing us to continue to innovate for complex problems.
If you're interested in helping us shape our journey and being part of the team, then please apply to find out more
PURPOSE OF THE JOB :
Responsibilities include, but are not limited to, troubleshooting and resolving Tier 1 Helpdesk queries related to Office applications, mobile device management, VPN, Account Administration, Workspaces , Sharepoint, Email Exchange, DNS, SMTP, HTTP / HTTPS and TCP / IP connectivity as well as providing support for Windows and Unix Account Administration.
This position may also involve participating in localized IT tasks involving hands-on PC hardware, software and O / S support (including installation, configuration and troubleshooting of Windows, UNIX, Linux and Mac OS).
Exposure to a wide variety of products, issues, customer services as well as patience and a sense of humor, will make you successful as part of a multi-disciplinary team.
This position requires at least one year’s technical helpdesk experience across a varied IT scope, although similar or equivalent experience will be considered.
In short have hands-on experience supporting users both remotely and desk-side whether on Windows, Linux / Unix and Macintosh platforms and including wired and wireless networking.
The candidate should possess skills to operate independently and figure out solutions as much as possible.
KEY RESPONSIBILITIES :
To be successful in this role you must be thoroughly comfortable with the Linux, Windows and Macintosh operating system and their operation in a large scale environment.
Other qualifications include :
Ideally you will be degree educated and hold professional qualification relating to Linux, Cisco, ITIL, and Microsoft and be able to meet the basic qualification requirements.