L2 Support IT Infra
Cybertech Systems and Software Ltd
Mumbai City
3d ago

•Any Degree or Diploma with 2-3 years of experience

•Basic knowledge on ITIL process and ISO standards

•Good verbal and written communication skills

•Exposure to ticketing tools for incident management

•Installation & troubleshooting of HP / Dell / IBM range of high end desktops and laptops

•Troubleshooting of Windows operating systems, windows based applications and Linux operating systems

•Knowledge of Windows services ADS / DNS / WINS / DHCP

•Knowledge of Antivirus (Symantec) & Image ghosting software (Norton)

•Knowledge on collaboration tools (Outlook, Lotus notes, Sametime, Instant Messenger, etc)

•Knowledge on troubleshooting VPN connectivity issues, wireless, Blackberry etc.

•Knowledge on windows 2000, 2003 server OS troubleshooting

•Hardware troubleshooting and maintenance on desktops / laptops / peripheral

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