Assistant Business Process Services
UXC Red Rock
Bangalore, Karnataka , India
2d ago

Summary Essential Job Functions

  • Performs routine, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area.
  • Adheres to process service level agreements.

  • Develops knowledge and skill in assigned work process(es) as well as general understanding of the client's business and objectives.
  • Understands and adheres to project and organization quality and compliance standards and any applicable laws and regulations.
  • Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.
  • Remains alert for critical situations regarding customer service issues and escalates to appropriate individuals.
  • Basic Qualifications

  • High school diploma or G.E.D.
  • Zero or more years of experience with business process service delivery, preferably in an outsourcing environment
  • Experience working with client company product and / or services
  • Experience working with client company industry and / or functional area
  • Experience working with business solutions software
  • Other Qualifications

  • Communication skills
  • Personal computer and business solutions software skills
  • Ability to multi-task
  • Ability to work independently and as part of a team
  • Work Environment

  • Office environment
  • Step 2
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