Peoplesoft HCM 9.2 Production Support Executive - L2
AES Technologies
Coimbatore, Tamilnadu
3d ago

Job description :

Shift : Rotational Shift (Morning,Afternoon and Night) - Shift Changes each Mont h

Week off : 2 days per week (Rotational manner)

Domain Experience : Any (Real Estate, ERP, CRM & Finance. Etc).

Total Experience : 3 to 5 Years

Technology Skills - Required ( Broad expertise in PeopleSoft HCM 9.2 )

Application Expertise

  • Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of PeopleSoft applications functionality and develop an action plan to resolve issues, either directly or through promotion to L2 & L3
  • Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting
  • Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
  • Replicate reported issues as needed for troubleshooting
  • Provide new or modified application configuration to resolve incidents
  • Aadvise end users and junior coworkers on application functionality and capabilities
  • Recommend changes to training based on incident volumes and trends
  • Create scripts to identify, analyze and correct data issues
  • Design and document new or modified existing reports (BI Publisher, etc.), workflow, interfaces, pages, etc.
  • Thoroughly document change requests, test results, and approvals
  • Develop test scripts for new / changed application capabilities
  • Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
  • Collaborate with team members in a virtual team environment to extend field experience to different client situations
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
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