Microsoft System Center Configuration Manager SW/Application Tech Support Practitioner
Bengaluru, India
6d ago

Job Description

About Accenture : Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

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  • Project Role : SW / Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running.
  • Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

  • Management Level : 9
  • Work Experience : 6-8 years
  • Work location : Bengaluru
  • Must Have Skills : Microsoft System Center Configuration Manager
  • Good To Have Skills : No Technology Specialization
  • Job Requirements :
  • Key Responsibilities : 1-Subject Matter expertise on Microsoft Intune 2-Subject Matter expertise on Cloud Management gateway and SCCM 3-Hands on experience on MDM Device deployment and troubleshooting 4-Configuratio of Service Application, Device enrolment programs, app protection policies and troubleshooting issues5-Configuration of Security and compliance policies 6-Able to resolve issues related multiple Device OS platforms 7-Troubleshooting Intune L1, L2 L3 issues 8-Troubleshoot issues with Backup Deployment;
  • Technical Experience : 1-Should have above 8 years of experiance 2-Providing Root Cause Analysis for Intune incidents 3-Configuration of SSL Certificates 4-Well conversant with PowerShell 5-Good Knowledge on AAD proxy setup and configuration 6-Must demonstrate ability to work productively with a wide range of people as well as ability to effectively present information to customers and senior management 7-Client escalation management, stake holder management 8-Implement the changes as applicable, test the changes

    Professional Attributes : 1-Open to shifts 247 environment 2-Excellent Written and Verbal Communication3-Writing Standard Operational Documentation

    Educational Qualification : BE


    15 years of full time education

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