Process Associate - Collections
Genpact
Gurgaon, India
5d ago

Responsibilities

  • Collect the delinquent amount from the customer over the phone or take promises from them on making the payment!
  • Make collection calls to the customers, emailing / faxing invoices or getting hard copies mailed out to customers as per their requests also
  • Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer / internal disputes, customer questions and working between departments to get a resolution
  • Inbound & outbound calling
  • Provide payment plans basis customer requirement
  • Qualifications we seek in you

    Minimum qualifications

  • Any Graduate
  • Strong Communication Skills (verbal and written)
  • High Energy level
  • Preferred qualifications

  • Good customer handling skills
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