Infrastructure Tech Lead
Excis Ltd
Mumbai
4d ago

Job Description

The role is expected to carry out following function / activities as part of this job.

  • Point of Contact for escalated IT Incidents and update Client on ETA / Resolution / Workaround.
  • Point of Contact for IT Teams and Vendors at client and Infosys.
  • Point of Contact for future Infrastructure Enhancement and requirement gathering.
  • Coordinate with IT teams at client environment for Incident resolution and Project Implementations
  • Manage IT Service Delivery at onshore Locations
  • Coordinate with Offshore IT Team.
  • Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
  • Work with PMO on short / long term IT Project implementations
  • Work with Delivery SPOCs and client Business users on IT requirements
  • Coordination with 3rd party vendor / contractors on IT System upgrade / break fix / new installations
  • Vendor Contract and License Management
  • Implement Service improvement and Transformation initiatives

    Requirements

  • 8+ years of experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function.
  • Previous experience of leading a team.
  • Must have knowledge of Microsoft desktop operating systems
  • Must have knowledge of PC hardware architecture
  • Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
  • Good understanding of SCCM environment and OS deployment
  • A solid understanding of TCP / IP, DNS, DHCP and other network fundamentals
  • Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.)
  • Should have good understanding of Microsoft Active Directory, Patch management,DHCP and DNS
  • Should have good understanding of user profile management
  • Proven Customer Service skills
  • Excellent written and oral communication
  • skills
  • Experience in Scripting languages like powershell
  • Excellent written and oral communication
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