Infrastructure Tech Lead

Excis Ltd

Mumbai

4d ago

Job Description

The role is expected to carry out following function / activities as part of this job.

Point of Contact for escalated IT Incidents and update Client on ETA / Resolution / Workaround.

Point of Contact for IT Teams and Vendors at client and Infosys.

Point of Contact for future Infrastructure Enhancement and requirement gathering.

Coordinate with IT teams at client environment for Incident resolution and Project Implementations

Manage IT Service Delivery at onshore Locations

Coordinate with Offshore IT Team.

Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.

Work with PMO on short / long term IT Project implementations

Work with Delivery SPOCs and client Business users on IT requirements

Coordination with 3rd party vendor / contractors on IT System upgrade / break fix / new installations

Vendor Contract and License Management

Implement Service improvement and Transformation initiatives

Requirements

8+ years of experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function.

Previous experience of leading a team.

Must have knowledge of Microsoft desktop operating systems

Must have knowledge of PC hardware architecture

Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)

Good understanding of SCCM environment and OS deployment

A solid understanding of TCP / IP, DNS, DHCP and other network fundamentals

Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.)

Should have good understanding of Microsoft Active Directory, Patch management,DHCP and DNS

Should have good understanding of user profile management

Proven Customer Service skills

Excellent written and oral communication

skills

Experience in Scripting languages like powershell

Excellent written and oral communication

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