This role is for a quality assurance reviewer and project manager of the ISG Loan operations quality assurance function, who will look after the following Act as primary point of contact for assigned site for Loan operations quality assurance Conduct quality assurance reviews on processed loan documentation and transactions Ensure loan transactions are accurately processed and authorized within stipulated Service Level Agreement Ensure loan documentations adherence to policies, guidelines and procedures as well as compliance regulations Report deficiencies on a timely basis to Loan operations stakeholders / management Engage with Stakeholders / Senior management and ensure timely feedback loop Conduct root cause analysis by identifying & analyzing areas of common defect / issues / themes Own / Lead continuous improvement plan and track implementation and success of initiatives Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity Provide updates at regular meetings with Loan Operations, Risk and Controls, Compliance, etc.
Manage remediation projects / initiatives and report on progress as required Own / Lead departmental projects / initiatives as requested Ensure timely escalation of operational risks incidents to relevant contact points Representation in various local / site level forum Knowledge / Experience A proven track record with at least 10 years of relevant loans / financial Operations quality experience (i.
e. Quality Assurance, Client Onboarding, Compliance, Audit and Regulatory) Experience and knowledge of end to end loan cycle and solid understanding of direct / indirect lending products and practices Regulatory concepts and other key areas of risk within the operations and data environments Knowledge of policies, procedures, and compliance with applicable state and federal laws and regulations Meticulous, analytical and mathematically inclined with basic accounting concepts Ability to perform reviews or processes and identify issues / gaps.
Qualifications Bachelors Degree or higher with at least 10 years experience in relevant domain Further risk related qualifications would be beneficial Skills Exhibit good written and verbal communication skills.
Possess the ability to work with various Stakeholders / Senior management and build and maintain effective working relationships Ability to manage team level processes and deliver presentations Ability to proficiently use MS Office products, particularly Word, Excel, PowerPoint Project Management, Strong analytical, and time management skills, excellent attention to detail Competencies Ability to multi-task and work independently and under tight deadlines as part of a team Ability to interact with Auditors, Compliance and Independent Control Groups as required Exhibit good attention to detail while focused on delivery Ability to work on several initiatives concurrently and cope with changes in priorities Proactive and no surprises approach in communicating issues and strength in sustaining independent viewsWilling to be involved in all aspects of a task.