Apple’s Information Systems & Technology has an immediate opening for a Support Engineer in AppleCare Application Production Support (APS) Team.
APS supports and maintains several global, mission critical production systems. These applications span across multiple technologies in CRM, Call Center / Telephony and a host of Third-
party & Custom applications on various platforms. The APS team is responsible for day-to-day user support of applications, incident & problem management, system maintenance, system performance management, bug fixes, migration of fixes across environments, and coordination with various stakeholders for all production support activities.
This role will be responsible for identifying technical / functional improvement areas for teams and / or individuals for effective support, identifying automation opportunities and driving such efforts.
This position will also interface significantly with Helpdesk, System Engineers, Network Engineers and DBAs on a regular basis.
We are looking for an energetic and seasoned Support Engineer with deep experience in enterprise level full-stack Java Apps to contribute to support of several key systems.
As a member of the team, you’ll be instrumental in design, standardization, and validation of several critical applications.
You should have excellent written and verbal communications skills, knowledge of and experience with incident and problem management skills to join our team.
This is an extremely fast-paced and highly demanding environment. If you have what it takes, we would like to talk to you.
to-day support* Manage resource transitions and skill-set assessment* Proactively manage significant system events, product launches and transaction growth* Manage / review support transition to offshore team for new project releases* Provide subject matter expertise, guidance and direction to team members* Manage production systems crisis and communication* Support in conducting critical issue postmortem (follow up) meetings where offshore is engaged* Manage validations and cutover of key infrastructure upgrade activities* The job will require periodic travel to support teams locations based in India.
Education & Experience
B.E / B. Tech. degree or higher in a related field