Architect - ServiceNow
Genpact
Hyderabad, India
2d ago

Responsibilities

  • Solution Architecture leadership, expertise and delivery for ServiceNow based consulting initiatives and pre-sales engagements
  • Define business problems / opportunities with constraints, goals, budgets and timelines
  • Propose and provide solution options business cases, prototypes and walk-throughs to all required levels of partners
  • Document and gain acceptance / approvals of selected final solutions
  • Execute architectural solutions in capacity as a ServiceNow leader, subject matter expert, compliance monitor, and go-to architectural authority on projects
  • Mentor and advise other Lead developer and Developers
  • Architect Standard ITSM & Non-ITSM development / support solutions including incident, problem, change, requests (service catalog), Asset management, HRSD etc.
  • and knowledge management utilizing Java Scripting, HTML, CSS, XML, Apache Jelly and other protocols to deliver solutions that automate business processes.

  • Proactively and continuously, evaluate and address issues related to performance, stability, scalability, and extensibility of the Solutions.
  • Qualifications we seek in you!

    Minimum Qualifications

    B. Tech or Equivalent related degree

    Experience developing ServiceNow solutions and technical design documents from business requirements

    At least Three to four full lifecycle ServiceNow implementations in the role of a lead architect

    Enterprise / large Service Management implementation experience

    Hands on experience beyond ITSM into ITOM, Project Portfolio Management, HR Management, Field Service Management, IRM is Plus

    Programming expertise in Java, JavaScript or other functional programming languages

    Strong Knowledge of Web services (SOAP and RESTful), and Web communication protocols.

    ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must

    ITIL V3 / V4 certification

    Preferred qualifications

    Experience in Remedy etc. tools is plus

    Demonstrable understanding of ITIL practices

    Excellent verbal and written communication skills

    Strong presentation development and Customer Presentation skills

    Successful teamwork experience & demonstrated leadership abilities

    Excellent analytical and problem-solving skills

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