Travel Counselor - Gurgaon, CWT
CWT
Gurgaon, DL, India
4d ago
source : CareerArc Group LLC

Description

CWT hiring for Travel Counselor in Gurgaon - Corporate Handling

Your mission as CWT Travel Counselor is to Deliver the Perfect Trip so that CWT can sustain optimum results for clients and shareholders.

You are specifically responsible for delighting the traveler / travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.

CWT is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary.

We are proud to have been named the most admired Travel Management Company and we are even more proud that we achieved it together.

Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family.

We support each other. We grow as a team. And to us, thats what makes a world of difference.

Lean about our travel counselor opportunities and start your journey.

You delight the traveler / travel arranger

  • Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances
  • Connect with the caller to build trust and credibility even if the person is unknown
  • Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situat
  • You build CWTs commercial value

  • Sell products that are of commercial value to CWT and contribute to CWTs profitability
  • Remain current on value we provide to each customer
  • Adapt and change as requirements of the business change
  • You strengthen the CWT brand

  • Represent the CWT brand in how you work on a day-to-day basis
  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
  • Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler / travel arranger feel special
  • Responsibilities

  • Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
  • Connect with the caller to build trust and credibility even if the person is unknown.

  • Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.
  • You build CWTs commercial value - Sell products that are of commercial value to CWT and contribute to CWTs profitability.
  • Remain current on value we provide to each customer.
  • Adapt and change as requirements of the business change.
  • You strengthen the CWT brand Represent the CWT brand in how you work on a day-to-day basis.
  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
  • Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler / travel arranger feel special.
  • Core responsibilities to provide customer service to our clients to make travel bookings.
  • Provide travel options as per Client & CWT policy
  • Reservation and ticketing as per CWT & Airline Guidelines
  • Invoicing - Air, hotels, cars & Insurance
  • Troubleshooting
  • Make seat assignments and request special meals
  • Follow up visa processing for customers
  • Arrange non-air travel services such as rail / ferry / AEL tickets
  • Handle hotel bookings (including those are not bookable in GDS)
  • Hotel car transfer
  • Offer assistance to team members whenever is required
  • Help team leaders to compile reports for submission to clients
  • Help mentor staff in the team Negotiating rates for FIT and groups with suppliers.
  • Requirements

  • Experience in the travel industry in a similar position or in a customer service center
  • Require minimum graduate (any stream)
  • Proven ability to create domestic travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-
  • segment, multi-destination domestic itineraries)

  • Understanding and expertise in domestic travel requirements, i.e. visas, passports and immunization requirements; excellent communication skills and follow through required to advise clients of those requirements
  • Ability to handle multi-cultural sometimes multi-lingual clientele
  • English fluent : written and verbal
  • Superior written and verbal communication skills (in person and on phone)
  • Customer focused and service oriented
  • Results-driven
  • Adaptable and motivated to learn
  • Influence and diplomacy
  • Proficiency in technology to research options and to complete process requirement Ability to work on GDS for booking air / hotel
  • Customer handling skills
  • Good verbal and written communication skills.
  • Able to work under pressure
  • Attentive to detail
  • Visa knowledge
  • Apply
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