Senior Manager Communications Lead
Vodafone Limited
Pune, IN
5d ago

Full Time

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data we carry people’s lives.

And that’s a huge responsibility. If you think for a minute about the people you rely on the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work.

We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best.

We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

DescriptionThe Business / Process Improvement Lead may assist with planning and is responsible for the effective delivery of activities that improve the business performance of and within Vodafone, including business process re-engineering and cross-functional project co-ordination.

The Business / Process Improvement Lead deliver to the organisation the appropriate methodology, tools and processes to perform in an optimum way.

Analysing the performance and trends, through KPI analysis and reporting, whilst conducting various qualitative reviews to provide continuous improvement programmes and deliver demonstrable and quantifiable benefits.

  • Typically reports to the Senior Business / Process Improvement Manager.Job Responsibilities* Develops, delivers and advises on processes and activities for the delivery of business change / transformation programmes, driving efficiencies and reducing waste across the business;
  • Drives the delivery of activities for process redesign / automation, operating model redesign and implementation, strategy deployment, methodology creation and roll out or other such initiatives;
  • Embeds tools and techniques for continuous improvement across the wider community as and when required;* Delivers best business practices within the organisation and builds own awareness of discipline, industry and market trends externally ;
  • Builds solid relations and works closely with internal stakeholders (including Business Managers) to proactively identify opportunities for improvement, providing insight, recommendations and closed loop feedback reporting;
  • Uses best practice knowledge to support promoting culture change and influence internal partners by training, coaching and sharing best practices in structured problem solving, process improvement, process management and operational routines;
  • Advocates the Business / Process Improvement model, acting as the gatekeeper for processes, communications, enablers and methodologies, which interact across functions ensuring any changes are subject to impact assessments and approvals;
  • May coach more junior members of the team;SkillsSystem and Process TransformationBusiness PartneringGovernance ManagementProcess and Performance AnalyticsProject and Programme Management
  • Commitment from Vodafone

    Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded.

    We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.

    At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.

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