Customer Relations Manager – Mumbai
iSolve Technologies
Mumbai, IN
2d ago

iSolve Technologies is a Business Transformation company. We partner with our customers, understand their business, hypothesize and analyze process gaps, build strategy and bring 100% visibility to every step of the operation with innovative technology.

Customers typically come to us for our in-depth understanding of businesses and stay with us for our service excellence!

We’re looking for an experienced Customer Relations Manager for our Mumbai region , who can handle our clients.

Key Skills :

  • Strong communication skills
  • Smart, analytical and presentable
  • Ability to multi-task
  • Manage coordination of slots between clients & internal team
  • Manage query tickets to see that it gets answered on time by the team
  • Excellent organisational skills
  • Ability to flourish with minimal guidance, be proactive, and handle uncertainty
  • Proficient in Word, Excel, Outlook, and PowerPoint
  • Key Responsibilities :

  • Handle client interface and act as a single point of contact for queries
  • Liaison between Operations, Transition & Client
  • Maintain a positive relationship & rapport with the clients
  • Ensure effective account management
  • Address technical and operations issues as and when required
  • Take ownership of weekly / monthly service review calls with the customer / client and plan the agenda accordingly
  • Qualifications Required :

  • Any Bachelor / Master’s Degree with 3-6 years of experience in Customer Relations Management
  • Excellent Hindi, English & Marathi communication with good analytical & presentation skills required
  • Affinity for travel & passion for growth
  • Pleasant conduct, strong inter-personal & collaboration skills both with clients & internal stakeholders
  • Remuneration :

    Negotiable Will be determined according to candidate’s professional abilities and track record

    Important Note :

    Candidates should be ready to join immediately.

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