iSolve Technologies is a Business Transformation company. We partner with our customers, understand their business, hypothesize and analyze process gaps, build strategy and bring 100% visibility to every step of the operation with innovative technology.
Customers typically come to us for our in-depth understanding of businesses and stay with us for our service excellence!
We’re looking for an experienced Customer Relations Manager for our Mumbai region , who can handle our clients.
Key Skills :
Strong communication skills
Smart, analytical and presentable
Ability to multi-task
Manage coordination of slots between clients & internal team
Manage query tickets to see that it gets answered on time by the team
Excellent organisational skills
Ability to flourish with minimal guidance, be proactive, and handle uncertainty
Proficient in Word, Excel, Outlook, and PowerPoint
Key Responsibilities :
Handle client interface and act as a single point of contact for queries
Liaison between Operations, Transition & Client
Maintain a positive relationship & rapport with the clients
Ensure effective account management
Address technical and operations issues as and when required
Take ownership of weekly / monthly service review calls with the customer / client and plan the agenda accordingly
Qualifications Required :
Any Bachelor / Master’s Degree with 3-6 years of experience in Customer Relations Management
Excellent Hindi, English & Marathi communication with good analytical & presentation skills required
Affinity for travel & passion for growth
Pleasant conduct, strong inter-personal & collaboration skills both with clients & internal stakeholders
Negotiable Will be determined according to candidate’s professional abilities and track record
Important Note :
Candidates should be ready to join immediately.