Service Relationship Manager
Citi
Chennai, India
6d ago

The Customer Service Representative is an entry-level position responsible for providing a positive customer service experience and executing day-to-day banking activities in coordination with the Customer Service function.

The overall objective is to provide high quality customer service and to achieve customer satisfaction by delivering optimal solutions.

Responsibilities :

  • Provide customer service to inbound and outbound calls by addressing and resolving client inquires in an efficient and accurate manner
  • Identify opportunities to cross sell products or services to clients
  • Perform the proper identification process before accessing account and processing transactions
  • Prepare written correspondence to client inquiries or follow-ups via e-mail or other methods of communication
  • Resolve client issues and identify when to deviate from standard practices or escalate to supervisor
  • Maintain detailed documentation of client transactions, including address changes and processing financial adjustments to customer accounts
  • Partner with network branches and other operation units as needed, to ensure client’s receive the best solution to their financial needs
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Qualifications :

  • Previous relevant experience preferred
  • Experience working in Customer Service or retail
  • Ability to work in a fast-paced environment
  • Education :

  • High school diploma or equivalent
  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - IN

    Time Type : Full time

    Citi is an equal opportunity and affirmative action employer.

    Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

    Citigroup Inc. and its subsidiaries ("Citi ) invite all qualified interested applicants to apply for career opportunities.

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