Technical Support
Juniper
Bangalore, Karnataka, IN
4d ago
source : Instahyre

Responsibilities :

  • Support Juniper M, T and MX series products, working directly with our customers and partners.
  • Work with highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization.
  • Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
  • Manage and own critical customer escalations. Facilitate, own and document communication among customers, escalation, and engineering.
  • Be a customer advocate for timely resolution of the problems reported, understand the environment / network and impact on business.
  • Take ownership for problem resolution, problem reproduction and escalation.
  • Be a fast learner and keep pace with newer technologies.
  • Participate in cross functional tasks such as new product development projects, create Knowledge Base and Whitepapers.
  • Help improve processes and tools.
  • Requirements :

  • Requires B.E. in Electronics Engineering or Computer Science with 5+ years of experience supporting / Designing / implementing IP networks.
  • Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks.
  • Excellent Customer handling and communication (verbal and written) skills.
  • Thorough understanding (Packet level) of - IP Packet flow, OSI layers.
  • Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP).
  • IP routing protocols (BGP, OSPF, ISIS, RIP).
  • Layer 2 technologies (Ethernet, 802.1q / p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP).
  • Experience in PTP / SyncE protocols.
  • MPLS, VPLS, L2 and L3 VPN.
  • MPLS Traffic Engineering, LDP, RSVP.
  • Multicast technologies NG-MVPN, PIM.
  • Perl / Unix / Expect scripting.
  • 5+ years' experience on Troubleshooting, implementation and support of large IP networks (preferably Service Provider).
  • Experience in directly interacting with customers (globally) highly desired.
  • Platform Knowledge : Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent) / traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have).
  • Preferred Certifications - CCNA / CCNP / CCIE, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP.
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