Senior Associate
Amazon
Bangalore
4d ago
source : Shine

Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.

Guide & help seller for completing onboarding formalities & train them on internal tools.

Handle various types of cases related to inbounding, product issues and customer complaints

Provide required inputs to seller to manage customer feedbacks

Co-ordinate with sellers / vendors & internal teams for Catalog creation & product imaging.

Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience

Document processes & regularly update existing Sops

Review & suggest SOP changes required if any to the team basis input from Category managers

Handle various sets of daily, weekly and monthly business reports

Onboard new processes if required as per the business needs

I. Skills

Excellent written and oral communication skills in English

MS Excel proficiency ability to mine voluminous data for specific detail

Strong analytical skills

Strong interpersonal skills

Excellent listening skills

Excellent data accuracy skills, eye for detail, and commitment to meet deadlines

II. Critical Qualities / Characteristics

Pace of implementation and consistency in performance

Willingness to take initiatives and additional responsibilities

Willingness to travel

Commitment and completion factor

Peer respect - establish and maintain cooperative working relationships

Creative and analytical problem solvers with passion for operational excellence

Identify areas of possible process improvements

III. Ability to

Multi task in a fast paced environment

Operate in the system with speed and accuracy necessary to meet Amazon standards

Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders

IV. Operations

Meet and interact with sellers / vendors for initial process setup

Flag possible escalation, dive deep to recommend and implement corrective actions

Flag any updates received from stakeholders on process to Team Lead / Manager

Be part of client calls to raise challenges, lead, and document conference discussions

Audit tasks assigned to junior associates and report quality metrics

Train new staff and give feedback to the training team

Understand the processes across teams & work towards improving the same along with process experts, Bachelor s degree in any discipline

2 - 4 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data

Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus

  • Bachelor s degree in any discipline
  • 2 - 4 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data

    Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus

  • Retail experience
  • SQL knowledge
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