Associate - Projects
KOLKATA, West Bengal, India
3d ago

Qualification :

Masters Of Business Administration

Responsibility : Sales Support :

Sales Support :

  • Understand specific client requirements and analyze them.
  • Conduct detailed costing based on time and effort estimation if required.
  • Provide inputs for client demos / presentations / collaterals (such as capability deck and case study), communication & pitch.
  • Provide support to onsite employees during deal making process.
  • Participate in geographic specific event / seminars if required.
  • Provide input for creating response to RFPs / RFIs.
  • Provide support during proposal development.
  • Conduct research on industry specific solutions and new platforms required.
  • Participate in seminars / conferences.
  • Prepare collaterals, publications, technology papers etc for distribution under guidance from team lead.
  • New Solution Development.
  • Conduct market research to identify new solution area.
  • Create business case for new solution.
  • Share business case with Senior Consultant / Team Lead for inputs.
  • Detail out new solutions as required map solution developed to client space.
  • Provide support for project execution involving new solution if required.
  • Followup to closure in order to implement change and escalate to supervisor if required.
  • Knowledge Management.
  • Update knowledge articles in the knowledge management repository.
  • Create knowledge articles on the problem workaround solutions.
  • Maintain knowledge management database.
  • Prepare collaterals, publications, technology papers etc for distribution and submit to supervisor for review.
  • Solution Engineering.
  • Conduct gap analysis to analyze the asis and wouldbe state of the business.
  • Provide guidance in creating solutions for the gaps.
  • Confirm technical feasibility of solution.
  • Design end to end solution for the client and plan for integration.
  • Provide work around as needed where standard solution is not required.
  • Map solution / deliverables to service level agreement (SLA) for delivery.
  • Understand context of different clients to suitably structure solution implementation.
  • Detail out customization requirements / configuration changes required.
  • Obtain approval and validation on solution developed.
  • Implementation and Testing.
  • Configure the system based on the requirements.
  • Carry out testing before handover to the users.
  • Test development objects and give feedback to the technical team.
  • Conduct pilot for solution developed.
  • Review and obtain signoff deliverables.
  • Manage deadlines for functional deliverables.
  • Create data migration and cutover plan.
  • Conduct workshops to get a buy in on recommendations.
  • Guide users in uploading data into the system.
  • Support analysis of data issues and route for resolution.
  • Create test cases based on the knowledge of the domain / product.
  • Conduct test workshops.
  • Plan for and conduct system testing based on the scenarios using various testing tools as required.
  • Project Support & Functional Change Management.
  • Configure / change configuration based on the ticket.
  • Carry out testing before handing over to the users, test development objects and give feedback to the technical team.
  • Meet project SLAs, give ticket resolution feedback to the customer.
  • Support creation of business case for an IT initiative.
  • Provide inputs for calculation of the project TCO and KPIs such as ROI.
  • Provide input towards determination of project risks and recommendations on product and platform.
  • Understand stakeholders' pain points, business objectives and organization culture.
  • Draft communication plan to be circulated to the various interest groups within the organization and get it reviewed from the supervisor.
  • Based on requirement study and gap analysis, analyze process / framework anomalies and deficiencies and make recommendations.
  • Redesign processes / framework based on recommendations.
  • Keep track of timelines and deliverables with respect to the functional area.
  • Communicate with client and project team when necessary.
  • Contribute towards driving functional change management in engagements as needed convince / guide the customer to move from an existing solution to a new solution.
  • Support organizational change management processes for respective work streams.
  • Client Management / Relationship Management.
  • Manage client relationships from start to execution.
  • Follow through on commitments, achieve timely resolution of issues.
  • Conduct initiatives to meet client expectations.
  • Approach client proactively to better understand issues and needs.
  • Work to expand professional network in the client organization.
  • Share business value of services to win engagement.
  • People Management.
  • Create training courses and supporting artefacts on the training server such as demo, presentation.
  • Configure the system for training.
  • Assist in selection of representative employee groups for training.
  • Plan the training calendar.
  • Conduct training with the help of academy.
  • Mentor consultants with respect to product and domain skills on projects Coordinate with the project / program manager in understanding how the employee can better contribute to the project, seek feedback and address concerns.
  • Organize team initiatives on a periodic basis.
  • Provide guidance to new members in the team.
  • Spring Boot
  • Microservices
  • COTS Products(BFS Ast&Wlth)
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