Do you love justice and making this world a better place? If you have a passion for investigating and fighting cyber fraud, we want to talk to you! We are looking for that unique individual who loves problem-solving, analyzing data or people, and getting things done in a fast-paced tech environment.
Poshmark is looking for a Fraud Associate who will focus on fraud detection and solve fraud-related issues. In addition to operational work, you will evolve our processes and help develop scalable solutions to fraud prevention.
The Fraud Associate will play a critical role in making sure that our marketplace is trusted and safe. This is an entry-level position and perfect for a recent graduate or someone looking to pivot into a fraud mitigation career.
Candidates must be able to work a Thursday-Monday schedule.
Effectively review & investigate purchases or events to identify fraudulent behaviors
Investigate users and orders in a thorough, unbiased and fair manner
Leverage a variety of data sources to establish informed decisions
Use back office tools to take appropriate actions on user accounts or orders
Provide stellar assistance to our users regarding fraudulent charges & activities
Collaborate with the Payment and Support teams to troubleshoot issues
Interact with the Poshmark community about sensitive issues in a professional manner
6-Month Accomplishments :
Familiar with Poshmark policies, processes, and procedures
Familiar with all Poshmark internal tools
Learn about all fraud types and become comfortable making decisions
Work independently and cross functionally to streamline processes to improve fraud processes
12+ Month Accomplishments :
Complete and exceed all 6-month responsibilities
Become a master in fraud and be able to determine all fraud types with no additional help
Work on a few ongoing projects at a time
Desired Skills :
B.A. or B.S. required, new graduates are welcome
Great attention to detail & highly organized
Passionate about community & helping our users
Strong work ethic
Excellent verbal & written communication skills
Endless patience & contagious positive energy
Confidence to work with upper management
Experience using Microsoft Excel is a plus