Marketplace Safety Associate
Poshmark Inc.
Chennai, India
7h ago

Do you love justice and making this world a better place? If you have a passion for investigating and fighting cyber fraud, we want to talk to you! We are looking for that unique individual who loves problem-solving, analyzing data or people, and getting things done in a fast-paced tech environment.

Poshmark is looking for a Fraud Associate who will focus on fraud detection and solve fraud-related issues. In addition to operational work, you will evolve our processes and help develop scalable solutions to fraud prevention.

The Fraud Associate will play a critical role in making sure that our marketplace is trusted and safe. This is an entry-level position and perfect for a recent graduate or someone looking to pivot into a fraud mitigation career.

Candidates must be able to work a Thursday-Monday schedule.

Responsibilities :

  • Effectively review & investigate purchases or events to identify fraudulent behaviors
  • Investigate users and orders in a thorough, unbiased and fair manner
  • Leverage a variety of data sources to establish informed decisions
  • Use back office tools to take appropriate actions on user accounts or orders
  • Provide stellar assistance to our users regarding fraudulent charges & activities
  • Collaborate with the Payment and Support teams to troubleshoot issues
  • Interact with the Poshmark community about sensitive issues in a professional manner
  • 6-Month Accomplishments :

  • Familiar with Poshmark policies, processes, and procedures
  • Familiar with all Poshmark internal tools
  • Learn about all fraud types and become comfortable making decisions
  • Work independently and cross functionally to streamline processes to improve fraud processes
  • 12+ Month Accomplishments :

  • Complete and exceed all 6-month responsibilities
  • Become a master in fraud and be able to determine all fraud types with no additional help
  • Work on a few ongoing projects at a time
  • Desired Skills :

  • B.A. or B.S. required, new graduates are welcome
  • Great attention to detail & highly organized
  • Passionate about community & helping our users
  • Strong work ethic
  • Excellent verbal & written communication skills
  • Endless patience & contagious positive energy
  • Inherently curious
  • Confidence to work with upper management
  • Collaborative personality
  • Experience using Microsoft Excel is a plus
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