Campaign Manager, Cyber Training & Awareness
Standard Chartered Bank
Bangalore, India, Asia
5d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base.

Make an impact every day with Trust, Data and Resilience (TDR)

Our TDR team sits within the Group Operations function and is responsible for mission-critical areas including cyber, information, data, privacy and resilience.

These are challenges that impact our clients globally. Our TDR team develops the platforms, drives the processes and builds partnerships to benefit millions of people every day.

They thrive in providing solutions to complex issues, devote time and energy to designing new and innovative solutions, and all in an environment that demands being risk-aware, not risk-averse.

TDR chooses progress over perfection and aims to always participate with a constructive purpose. The team makes an impact wherever they are based, be it in our offices around the world, our Global Business Solution centres in China, India, Malaysia and Poland, or even from our home.

Now you have an opportunity to make a meaningful impact with a diverse and passionate team of creators, innovators and achievers.

With us, you’ll learn, be inspired, and make an impact every day. The success of our work hinges on how we use the unique diversity of our people to realise the effects we seek to achieve : Always on.

Always safe. Always Simple.

The Role Responsibilities

Training and Awareness

The Training and Awareness (T&A) team is responsible for fostering a data-ready, security-aware and resilient culture that protects the Bank and our clients.

It does this through creating risk-based, targeted T&A for ICS, Data and Privacy, Resilience and 3rd Party Risk, to drive behavior change amongst employees, executives, third parties and customers.

It drives the design, development, deployment and enablement of delivery via virtual, instructor-led, and digital campaigns, enabled by global awareness communities of practice, based on employees’ roles and risk types.

The team’s remit spans general employee awareness, role-based training, executive engagement, phishing awareness and simulation exercises, field enablement, communications, assessing and remediating behaviour change, and T&A risk reporting, operations and strategy, as well as TDR Skills Academies and TDR Global Outreach.

Main Purpose of Role :

  • The Cyber Training and Awareness Campaign Manager will design and develop campaigns and learning materials for Bank employees, targeted high risk roles, and customers.
  • This includes supporting the delivery of our Bank-wide cyber fundamentals e-learning module (CyberSAFE), alongside other ad-hoc ICS campaign initiatives and training activities.

  • The successful candidate will be responsible for drafting engaging and creative content, messages and communications for use in campaigns, and working closely alongside the T&A Deploy and Deliver Team to ensure the successful deployment and delivery of campaigns through our Communities of Practice and Heads of ICS
  • They will use insights from a range of data sources including our Voice of the Customer surveys, Go-To-Market reports and Threat Intelligence data to ensure key threats and risks are remediated, and appropriately tracked and reported.
  • This role will ensure that all campaigns align with our adult learning and go to market principles. The role will help ensure campaigns are compatible, amendable and appropriate for delivery in all countries across our global footprint, taking into consideration how different communities absorb knowledge and any cultural sensitivities.
  • She / he will ensure compliance with the latest policy and standards, as well as liaising with the TDR T&A Operations and Reporting team, and TDR Threat Intelligence Team to identify and address emerging threats in a storytelling approach to help our employees understand, recall and behave securely in their day-to-day lives.
  • The Cyber Training and Awareness Campaign Manager will be an ambassador for the TDR Team with a strong ability to convey technical information in a simple, clear way.
  • This role will appeal to someone who has proven expertise in creating engaging, gamified and innovative content, and who is passionate about human behaviour and nudge theory.
  • They will have hands on experience in contributing to the design and development of risk-based awareness programmes that directly drive down the human aspect of ICS risk.

    Preference will be given to an individual who can engage with audiences at all levels, and roll their sleeves up and deliver on the ground training and awareness activities with our Communities of Practice and Heads of ICS.

    Key responsibilities :

    Bank-wide Campaigns 40% of the role (may flex as needed)

  • Contribute to the design and development of ICS campaigns to mitigate threat scenarios applicable to training and awareness as a key NIST control, by building awareness and influencing secure behaviors across employees, contractors, 3rd party providers, customers and high-risk roles.
  • Collaborate with the T&A team and key business stakeholders (eg : Heads of ICS, Head, GTM, T&A Operations and Reporting, Threat Intelligence, and the Cyber Defence Centre) to form and develop the required messaging based on the risks and behaviour gaps.
  • Develop creative concepts and storylines that will effectively deliver the required messaging aligned with our Go-To-Market and adult learning principles.
  • Support the Head of ICS Campaigns and Culture, and Senior Campaigns Manager in planning and gathering requirements to support the delivery of campaigns.
  • Work with country translation teams and People Capability to ensure the mandatory Bank-wide cyber e-learning fundamentals module (CyberSAFE) is fit for purpose and factors in cultural nuances around the globe.
  • Contribute to the design, development and maturity of the module during annual refresh periods.
  • Work with 3rd party agencies to build on and influence the team’s creative concepts to deliver impactful campaigns.
  • Work with the Head, GTM, Deploy and Deliver and Operations and Reporting teams to track campaign reach, frequency, behaviour change and programme effectiveness.
  • High Risk Roles (HRR) / Targeted Training 40% of the role (flex as required)

  • Support the design and development learning materials such as e-learning modules, videos, comms, and instructor-led training sessions to help raise awareness of ICS and related risks (eg : Data and Privacy, Operational Resilience, Third Party) among the Bank’s targeted audiences and high risk roles.
  • This includes, but is not limited to, People Leaders, Board / MT members, repeat clickers, new joiners and other roles as defined in the end to end awareness process.

  • Ensure ideas and content developed for targeted campaigns aligns with and addresses emerging threats and remediates gaps identified by;
  • regulatory, audit and, control testing activities’ while meeting the business needs.

  • Collaborate with T&A Deploy and Deliver team, People Capability and Learning Operations teams to ensure the successful deployment and delivery of targeted training content.
  • Support tracking and management of campaigns, helping to identify blockers and impediments to enable early intervention and to meet targets.
  • Work with the Head, GTM and Operations and Reporting team to track reach, frequency, behaviour change and programme effectiveness, and use data as inputs to campaign planning cycle.
  • Policy, risk, reporting, regulatory management 20% of the role (flex as required)

  • Provide support during periodic reviews of the ICS Policy, Training & Awareness Standard, all ICS domain Standards and identified threat scenarios to identify the desired secure behaviours needed to reduce the risk of human related incidents.
  • Support the Head of ICS Campaigns and Culture in ensuring that awareness, training and targeted training campaigns are design and operationally effective in developing the desired behaviors.
  • Work and liaise with Operations and Reporting team / 2nd Line teams to support the testing of training and awareness risk controls, demonstrating that the awareness, training and targeted training programmes are effective in reducing the risk of a human related incidents.
  • Support the Head of ICS Campaigns and Culture in providing regulatory requests for information within the stipulated time (as requested by T&A Operations and Reporting team).
  • The role should also collaborate with other T&A team members (Data and Privacy, Automation, Third Party, Resilience, Skills Academies, Outreach and Community Engagement leads ) and awareness communities of practice to leverage materials, share best practices and collaborate on joint initiatives.
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Key Stakeholders

  • TDR Training & Awareness Team
  • Group Learning and People Capability teams
  • Heads of ICS (country, region, group, business and functions)
  • Global Head, TDR Training & Awareness
  • Trust, Data and Resilience Communications and Engagement team and TDR Comms Council
  • Country language translation teams
  • Business and Functions Strategic Communications Partners
  • ICS teams across 1st and 2nd line
  • Threat Intelligence Team
  • Policy & Governance Team
  • Cyber Defence Centre
  • Our Ideal Candidate

  • Minimum 2 years’ relevant working experience in designing and delivering awareness or employee engagement / behaviour change programmes.
  • Preference for ICS training and awareness experience.

  • Good experience in internal / external communications, marketing, cross-cultural communications, training / development.
  • Multinational corporation experience is a plus.

  • Proven ability in creating leading-edge learning content, communications, training and awareness materials for employees and customers alike
  • Experience of working in a regulated environment, where good operational governance is essential.
  • A competent level of user-oriented understanding of data and privacy, information technology and cyber security.
  • Experience in using storytelling, analogies and mature learning techniques to bring to life the so what of Bank policies and risks, with clear calls to action, and translating jargon into simple-to-understand learning for non-technical audiences.
  • Good stakeholder management skills
  • Good project management skills
  • Impeccable communications skills, impeccable business writing and verbal skills
  • Competent and comfortable with a very dynamic and demanding environment
  • A Degree in Communications, Mass Communications, Marketing Communications or related field preferred. Extended years of advanced marketing / training experience may be considered in lieu.
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