Bluetown - NOC Intern - Network Monitoring Tools (0-1 yrs) Delhi NCR (DevOps)
Bluetown (India) Pvt. Ltd.
Delhi, IN
13h ago
source :

Job Description :

  • Integration of new sites in the BLUETOWN Network Monitoring System (BNMS)
  • Review and reject / accept new sites for BLUETOWN Network Operations (handover from deployment to operations), incl. confirming completeness and correctness of documentation and site-on-air declaration.
  • Keep records of all planned maintenance work on sites.
  • Monitoring of BLUETOWN networks, confirming that all outages are logged.
  • Initial root cause assessment of network issues, escalation to relevant organization (BLUETOWN internal or partners supplying the faulty parts of the solution) for resolution.
  • Follow-up on network issues escalated to subcontractors and partners to ensure focus and quick resolution.
  • Review of trouble ticket content to confirm correct and complete information about any outage prior to marking the issues as resolved.
  • Consolidation of network performance data into network uptime reports and network performance reports (data and textual explanations)
  • Perform basic, remote maintenance of BLUETOWN networked elements, e.g. firmware upgrades, loading of new configuration files, and power cycling.
  • Perform basic, remote health check as needed.
  • Perform customer surveys to increase BLUETOWN understanding of customers and technical issues, etc.
  • Respond to customer calls (Customer Care), resolving customer problems and answering questions. In case immediate resolution / answer cannot be provided : to escalate this to relevant levels and follow up to ensure that the customer receives quick and professional support.
  • Logging customer calls in the trouble ticket system to keep proper reports of issues and required actions / resolution.
  • Qualification :

  • Bachelor degree in Telecommunication Eng., Computer Science, or Electrical & Electronic Eng.
  • Skilled within Microsoft Excel, incl. formulas, vlookup, pivot tables and charts, etc.
  • Hands-on experience from trouble ticket tool, incl. validation of ticket information
  • Hands-on experience from network monitoring tool, incl. integration of elements to be monitored
  • Experience with data consolidation and network performance reporting
  • Basic understand of IP networks and Wi-Fi
  • Good English skills (verbal and written)
  • Good Hindi skills (verbal and written)
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