Senior Client Advisor
Global Payments Inc.
Noida, India
3h ago

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow. An opportunity has arisen for a Client Advisor to join our PRIME Business Consulting & Solutions team.

The Client Advisor will lead and manage the business requirements elicitation & management process for major projects. They will have overall accountability and responsibility for the requirements phase of the project.

The Client Advisor may also lead and manage a team of business analysts for assigned projects and be responsible for assigning, directing and monitoring the work.

They will work with senior stakeholders within TSYS and Client organisations and build and maintain strong relationships and ensure proper governance and management is in place.

They will define client needs, advice / consult on best practice solutions for meeting the needs and improving efficiency and effectiveness of the client future states.

They will guide and support clients and internal teams during the life cycle of the project including but not limited to requirement gathering and documentation, requirements management, analysis and requirement / solution validation.

They will provide system / product consultancy support to clients and educate clients on system features and functionality where required.

This will include managing expectations and needs of clients regarding the functionality of the solution and make recommendations about the usage where appropriate.

Essential requirements : 10+ years relevant experience in business requirements analysis, gathering, documentation and validation for software projects Experience in the Card Payments / Banking and Finance industry.

Candidates with significant card payment industry experience in business analysis may be considered for more senior roles Experience in matrix management and leading and managing a group of Business Analysts.

Experience in a client advisory / consultancy role in a IT environment. Educated to degree level in Computer Science, MIS or Business-related field Conversant with Productivity tools like MSWord / Google Docs, MS Excel / Google Sheets, MS PowerPoint / Google Slides, MS Visio / Lucid Charts.

Ability to communicate clearly and concisely and to interact with both Business and IT partners to define, understand and evaluate business requirements Must be a team player with excellent interpersonal and relationship skills Flexibility to travel to client premises Excellent spoken and written English communication skills.

Desirable requirements for the role : Understanding of data structures Previous experience in TSYS PRIME card management systems or similar card management systems Professional experience working with end-users to meet business needs Professional experience demonstrating transferable skills for business analysis Working towards or in possession of a business analysis professional qualification e.

g. IIBA or BCS). To successful candidate the company offers in return : Great career opportunities, communication and experience exchange in the international team Creative and friendly atmosphere Medical and travel insurance (for team members and their dependents) Accidental insurance (for team members) 100% sick leave compensation Working flexibility Please note that for this role we will consider only applicants who are eligible to work in Russia without work permit.

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