Reporting Automation Specialist
ChargePoint
Gurgaon, India
1d ago

What You Will Be Doing

  • Craft actionable analysis based on business needs and present in a digestible format for internal and external audiences
  • Interact with stake holders to provide and process information in response to inquiries, concerns, and requests related to ChargePoint data & Support Reporting
  • Maintaining, troubleshooting, and building automation scripts in Python
  • Collect requirements for technical solutions and execute within scope
  • Offer alternative solutions where appropriate with the objective of protecting ChargePoint business objectives
  • Research required information using available resources
  • Organize ideas and communicate oral / written messages appropriate to audience and situation
  • Stay current with system information, changes, and updates
  • Other duties as assigned
  • What You Will Bring to ChargePoint

  • Professional written and phone etiquette
  • Strong technical troubleshooting capabilities
  • Ability to communicate clearly and accurately both verbally and in writing (emphasis on technical writing)
  • Demonstrated proficiency in typing and grammar
  • Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
  • Focuses and guides self in accomplishing work objectives
  • Acquires, and maintains the technical / professional expertise required to do the job effectively and to create effective customer solutions
  • Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks;
  • self-imposing standards of excellence rather than having standards imposed

  • Intermediate MS Excel & PowerPoint skills
  • Ability to leverage API’s, PHP & MySQL in web coding
  • Linux OS & line command interface
  • Ability to leverage Python in web coding and automation tasks
  • Ability to write stable, scalable, supportable code to specified requirements
  • Understanding of git to properly store and maintain code
  • Requirements

  • High School Diploma or GED Required
  • 4 year degree in technical discipline Preferred
  • Minimum of 2 years in a customer service or technical support environment required
  • Experience generating reporting & troubleshooting reporting issues
  • Familiarity with Call center reporting and KPIs
  • Familiarity with Support Center ticket handling best practices & standard processes
  • Familiarity with CPE Management system diagnostics and datasets
  • Working understanding of CP NOS API is beneficial
  • Experience coding in Python & PHP is Required
  • Experience in REST APIs is Preferred
  • Familiarity with Python Flask is Preferred
  • Familiarity with ChargePoint Dark Station, RMA and other ChargePoint Support Reporting is beneficial
  • Strong understanding of data sets available through ChargePoint NOS & ZenDesk is beneficial
  • Experience with Sales Force is beneficial
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