Job Description :
At Micro Focus, everything we do is based on a simple idea : The fastest way to get results is to
build on what you have. Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT fast tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics.
In the race to innovate, Micro Focus customers have the clear advantage. Our portfolio spans the following areas : DevOps IT Operations Cloud Security Info Governance Big Data, Machine Learning, & Analytics
Who We Are?
Micro Focus is one of the world’s largest enterprise software providers, delivering the mission critical software that keeps the digital world running.
We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace.
That’s high tech without the drama.
Researches, designs, develops operates and maintains support services for existing and new business applications and / or information systems solutions through integration of technical and business requirements per standard company IT process methodology (such as ITIL and ITSM).
Includes identification, development and prioritization of support services according to business criticality. Applications and information systems solutions include both 3rd party software and internally developed applications and infrastructure.
Responsibilities include, but are not limited to, analysis of business requirements, configuration of 3rd party software implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure and information systems.
Works within the Information Technology function, obtaining resources and working in support of objectives and strategies.
Participates in architecture reviews to ensure that solutions comply with standards and uses approved technologies. Typical customers are company end users and various functional areas such as Supply Chain, Research and Development, Marketing, Finance, a business, or the company.
Designs complex cross-functional service solutions.
Represents team(s) to senior management and client / customers.
Integrates technical expertise and business understanding to create superior solutions for the company and customers.
Partners with members of multiple teams as appropriate; leads technical team while resolving key issues. Mentors and assists other less experienced team members.
Identifies potential escalations and proactively alerts management; leads and escalates through L3; engages in resolution at L2.
Education and Experience :
Knowledge and Skills :
Leadership experience with implementation, problem analysis and solutioning of infrastructure and business application environments.
Master knowledge and experience with Information Technology Infrastructure Library (ITIL).
Good organizational and analytical skills. Possess creative ability, consulting skills, leadership qualities, credibility and self-confidence.
Demonstrated ability to work with geographically dispersed teams. Demonstrated influencing skills, high level of technical and team leadership skills.
Ability to translate business needs into technical requirements and solutions.