ITSM Track Associate Engineer
Hexaware Technologies
Noida, India
2d ago

Job Title

ServiceNow Technical Consultant

Responsibilities

  • Lead the ServiceNow Implementation, transition, migration, or upgradation projects.
  • Design technical solution with best practices and OOB capabilities.
  • Lead the configuration and customization of ServiceNow instances.
  • Advise, design, and configure integration solutions between ServiceNow and other systems.

  • Drive business solutions from inception through solution implementation
  • Manage technical teams of ServiceNow developers.
  • Design technical documents to be shared with customers.
  • 3rd party software integrations with ServiceNow
  • Domain Separation and designing the Process and data flow within various domains
  • Table extension and modification.
  • Requirements

  • 4+ years’ experience with ServiceNow required
  • 1+ years’ experience with Contract Management Implementation required
  • Certification as ServiceNow Implementation Specialist
  • Experience in working on Service Portal, Web services, Service Catalog, domain separations.
  • Experience working in and managing multiple update sets and coordinating their promotion.
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
  • Must have experience in multiple ServiceNow implementations and have developed custom applications
  • Must be adaptable to work in a varied, fast paced exciting, ever changing environment
  • Thorough understanding of ITIL frameworks and processes such as Incident, Problem, Change and Request Fulfillment.
  • ITIL Foundations certification preferred.
  • Bachelor’s degree or equivalent combination of education and experience.
  • Knowledge of LDAP / Active Directory.
  • Experience with Service Portal preferred.
  • Experience implementing systems using the Agile / Scrum methodology
  • Self-starter and innovator.

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