System Development Engineering
Amazon
Chennai, IND
1d ago

Job summary

  • The Amazon Books team is looking for a Support Engineer. Books Shopping org now supports customised shopping experiences for customers on Kindle e-ink and Fire devices, as well as third party tablets, smartphones, and computers;
  • and we deliver this experience in over a dozen countries. As a support Engineer you will also be responsible for providing multifaceted services to the Kindle digital product family of development teams in reducing the operation workload and coming up with innovative tools to improve the efficiency.

    This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.

    Some of the key job functions : - Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services

  • Work on operations and maintenance driven coding projects, primarily in Java.
  • Software deployment support in staging and production environments
  • Develop tools to aid operations and maintenance
  • System and Support status reporting
  • Ownership of one or more Digital products or components
  • Customer notification and workflow coordination and follow-up to maintain service level agreements
  • Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
  • Key job responsibilities

    Work on operations and maintenance driven coding projects, primarily in Java.

    Software deployment support in staging and production environments

    Develop tools to aid operations and maintenance

    System and Support status reporting

    Ownership of one or more Digital products or components

    Customer notification and workflow coordination and follow-up to maintain service level agreements

    Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

    BASIC QUALIFICATIONS

    Basic Qualifications :

  • BS in Computer Science, Engineering or a related technical field
  • 3+ years overall development / technical support experience
  • Experience in java / Perl / Python / shell scripts
  • Knowledge of the UNIX / Linux operating system
  • Knowledge of Java based technologies
  • Ability to write intermediate level database queries. SQL skills.
  • Understanding of XML / SOAP, web services, workflow modeling, web application development, and industry-standard commerce systems
  • PREFERRED QUALIFICATIONS

    Basic Qualifications :

  • BS in Computer Science, Engineering or a related technical field
  • 3+ years overall development / technical support experience
  • Experience in Java / Perl / Python / shell scripts
  • Knowledge of the UNIX / Linux operating system
  • Knowledge of Java based technologies
  • Ability to write intermediate level database queries. SQL skills.
  • Understanding of XML / SOAP, web services, workflow modeling, web application development, and industry-standard commerce systems
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