Associate Technical consultant
2d ago

Company Overview

At Synamedia, we have over 2,000 uniquely talented people working together across the globe to achieve our vision of transforming the way the world is entertained and informed.

As the largest global provider of video solutions, you can be part of building and delivering the most complete, secure, and advanced end-to-end technology platform.

Our solutions combined with our partnership with over 200 customers worldwide means we are touching the lives of millions of people everywhere.

We think that is quite exciting!

When welcoming new people to our team we are always looking for opportunities to bring in new ideas, those who ask the challenging questions and have the curiosity to learn.

These qualities are important to us as we innovate solutions, seize more opportunities to partner with our customers and make a difference as we collaborate to innovate the future of video.

Our values connect us. Our diversity gives us strength. Our curiosity inspires creativity. If that sounds like the place, you would like to be then we look forward to hearing more from you.

Role Description

  • Provide technical support to partners and / or customers for Synamedia technologies, products, and / or solutions.
  • Working in Shift Hours.
  • Effectively troubleshooting problems independently or as part of a team, depending on the nature of the incident.
  • Resolving moderately to highly complex technical problems, depending on the reported problems.
  • Knowledge sharing with others in writing technical documents and growing the knowledge database.
  • Work with cross functional teams’ engineering / delivery / architects to achieve our common goals to solve customer problems and enhance our products.
  • Build strong team relationships with other Customer Support Engineers
  • Responsibilities

  • Candidates should be flexible to work across technology stacks
  • Should have good analytical ability and application debugging skills
  • Should have good communication skills with excellent written & spoken English
  • Must have capacity to work independently and flexible to work in shifts
  • Must have dedication and commitment towards work.
  • Personal Attributes

  • Bachelor's or master’s degree in Information Technology / Computer Science (preferably 2021 passed out) or 1-2 Yrs. of Experience.
  • Aggregate should be more than 65% throughout in graduation and 65% above in 12th and 10th.
  • Hands-on with coding in any programming language (Java / Python / JavaScript / C / C++).
  • Knowledge on SQL or NoSQL databases is an added advantage.
  • A Culture of Belonging

    We want to let you know that Synamedia is committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed.

    We offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our people.

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