Designation : Team Leader
Purpose of the Job :
Major Challenges (The challenges inherent in the job that require a continual test of the job holder’s abilities)
Experience & Qualification :
Experience in implementing integration patterns. Basic understanding of mainframe technologies is an added advantage.
Knowledge & Skills :
To assists in the delivery of assigned architecture projects and in some cases may lead smallprojects. The job holder will work across Domains within their Region andcontributes to, and in some cases leads the design and development of architectures that are aligned with Group standards, IT and business strategy, meet business objectives and satisfy all relevant regulatory and operational risk controls.
The Architect also contributes to the development of Group standards, and identifies and implements new practices, processes and technologies where required.
How they are achieved / measured
Impact on the Business
People / Team Management
Will require excellent leadership skills to ensure the global team are engaged, motivated and driven.
Co-ordinate with the application / engineering SMEs to understand and resolve application complexities on the solutions proposed.
Operations Delivery Management
Drive operations and best practices. Adhere to governance frameworks. Manage risks, issues and dependencies. Create an environment which anticipates risk, ensuring action is taken to quantify and mitigate them.
Demonstrate agility to respond to customers’ needs. Show clear understanding of the customer’s global distributed requirements.
Must demonstrate, collaboration, open communication and reaching across functional borders.
Customers / Stakeholder Management
Understand business strategy / needs clearly, propose solutions documenting clear choice, cost benefit analysis, adherence to FSA etc.
Keep business stake holders and the application SMEs informed while working on solutions / design patterns. Collaborate with the stakeholders and have consensus while finalizing the solution.
Will ordinarily support across a single Triage team, and across multiple Pod’s within the DevOps team.
Role will have global responsibility, often supporting multiple Global Businesses, due to the shared usage of many services.
Risk and Compliance Management
Analyze, anticipate and mitigate risk factors and work with the team and stakeholders to minimize risk.
Ensure compliance with all relevant internal instructions (FIMs, GSMs, circulars) and external regulatory requirements, including the management of operational risk and adherence to the Group’s standards of ethical behavior.
The jobholder will support the principle that the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and / or external regulators.
The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the Three Lines of Defence’.
The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
Service Reviews and Reporting
Should support the project team and business through out the life cycle of the project.
Guide the team during low level design phase and ensure proper reviews are conducted to ensure the application level design is in line with the proposed solution.
Leadership & Teamwork
Actively contributes to a positive work environment. Identifies opportunities to enhance team performance. Translate the required course of action into a clear and realistic vision.
Monitor complex dependencies and respond accordingly to ensure on-going delivery in line with customers goals.
Ensure that a Service Management mindest and disciplines are embedded within all roles within the Triage Team. Specifically that all team members are aware of minimum operating standards, have undertaken appropriate training / development, and are certified as appropriate.
Strong experience within IT in a large geographically dispersed organization, with experience of leading individuals within a matrix organisation.
Strong interpersonal skills and ability to build and maintain relationships.
Ability to think creatively to drive innovative solutions. Ability to multi-task. Ability to build connections and work collaboratively across boundaries.
Good communication skills, self-motivated and adaptive to change. Good technical, problem solving, lateral thinking, planning and interpersonal skills.