Hyperion Production Support
Ernst & Young Global Limited
Bangalore, Karnataka, IN
1d ago

The successful candide to provide operational and level 3 support for production applications in the IMT Planning & Reporting Portfolio.

Responsibilities involve the daily management of incidents, operational maintenance and support, development support, and proactive / preventative analysis of systems.

Demonstrates knowledge of key business processes, products and services, within agreed areas of expertise.

Key Responsibilities :

  • Daily management of incidents and service requests
  • Migration between environments following the migration path
  • Keeping the environment compliant with firm standards
  • Migration between environments
  • Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.
  • Is able to plan, schedule and monitor work activities in order to meet time and quality targets.
  • Is able to absorb rapidly new technical information, business acumen, and apply it effectively.
  • Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities of the employer or client.
  • Demonstrates analytical and systematic approach to problem solving.
  • Knowledge, Skills and Experience Requirements :

  • Demonstrable knowledge of Windows 2008 / 2012 server O / S
  • Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS, WebSphere, etc.
  • General understanding of networking / LAN / WAN / DMZ concepts
  • Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams
  • Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.
  • In-depth knowledge of Stored Procedures, SSIS and Data Transformation Services
  • Understanding of n-Tier application architecture concepts
  • In-depth knowledge of SQL2008 / 2012
  • In-depth knowledge of Oracle Hyperion and Cloud services
  • Familiarity with SQL DBMS interface and integrated tools
  • Creation of simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces.
  • Demonstrable knowledge and familiarity with T-SQL or PL / SQL
  • Knowledge of C#, VB.NET, ASP.NET programming
  • Experience with Windows BATCH Scripting, VBScript
  • Web Development- HTML, Javascript, XML and Web Services
  • Experience with Active Directory and single sign-on protocols
  • Knowledge of SQL Server 2008, CDC (Change Data Capture), SQL Server 2005, SSIS, SQL Reporting Services (SSRS), SQLXML3.
  • 0, SQL Server Analysis Services (SSAS)

  • Microsoft Visual Studio 2008 or higher
  • Experience with Team Foundation Server (TFS), Microsoft SMS ( Systems management Server)
  • Experience with F-Secure, SFTP, Control-M batch job scheduling tool
  • SQL knowledge relating to replication setup, DTS, clustering, etc.
  • Experience with performance monitoring tools and analysis i.e. MS PerfMon
  • Experience supporting applications in shared or virtual environment
  • Share Point, Access and Office
  • Software Engineering
  • General understanding of various IT security concepts as they relate to production environments
  • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
  • Completes projects by coordinating resources and timetables with user departments and data center.
  • Deployment of application upgrades and fixes
  • Responding to automated alerts on the health of systems
  • Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications
  • Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
  • Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management.
  • Effective call management including logging, monitoring / updating, prioritising and resolving calls in a timely fashion.
  • Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
  • Other Requirements :

  • Ready to work in 1.30 PM 11.00 PM shift
  • Flexibility to work on different shifts (based on business requirements)
  • Education & Certifications Requirements :

  • 6+ years in Application Management, Operational Support environment / discipline
  • Degree in Computer Science or related discipline.
  • Further or Higher education standard qualification.
  • Fluent in English language, written and verbal
  • ISEB Certificate in Application Management Essentials
  • Level 3, 4 and 5 : S / NVQ for Information / Communication Technology Professionals
  • MCITP - Microsoft Certified IT Professional
  • ITIL Foundation Certificate in IT Service Management
  • Apply
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