The successful candide to provide operational and level 3 support for production applications in the IMT Planning & Reporting Portfolio.
Responsibilities involve the daily management of incidents, operational maintenance and support, development support, and proactive / preventative analysis of systems.
Demonstrates knowledge of key business processes, products and services, within agreed areas of expertise.
Key Responsibilities :
Daily management of incidents and service requests
Migration between environments following the migration path
Keeping the environment compliant with firm standards
Migration between environments
Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.
Is able to plan, schedule and monitor work activities in order to meet time and quality targets.
Is able to absorb rapidly new technical information, business acumen, and apply it effectively.
Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities of the employer or client.
Demonstrates analytical and systematic approach to problem solving.
Knowledge, Skills and Experience Requirements :
Demonstrable knowledge of Windows 2008 / 2012 server O / S
Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS, WebSphere, etc.
General understanding of networking / LAN / WAN / DMZ concepts
Ability to read and understand code (Code-competency) for diagnosis, escalation to tier 4 teams
Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.
In-depth knowledge of Stored Procedures, SSIS and Data Transformation Services
Understanding of n-Tier application architecture concepts
In-depth knowledge of SQL2008 / 2012
In-depth knowledge of Oracle Hyperion and Cloud services
Familiarity with SQL DBMS interface and integrated tools
Creation of simple queries, running pre-defined scripts, configuration, security, and interpreting logs and traces.
Demonstrable knowledge and familiarity with T-SQL or PL / SQL
Knowledge of C#, VB.NET, ASP.NET programming
Experience with Windows BATCH Scripting, VBScript
Experience with Active Directory and single sign-on protocols
Knowledge of SQL Server 2008, CDC (Change Data Capture), SQL Server 2005, SSIS, SQL Reporting Services (SSRS), SQLXML3.
0, SQL Server Analysis Services (SSAS)
Microsoft Visual Studio 2008 or higher
Experience with Team Foundation Server (TFS), Microsoft SMS ( Systems management Server)
Experience with F-Secure, SFTP, Control-M batch job scheduling tool
SQL knowledge relating to replication setup, DTS, clustering, etc.
Experience with performance monitoring tools and analysis i.e. MS PerfMon
Experience supporting applications in shared or virtual environment
Share Point, Access and Office
General understanding of various IT security concepts as they relate to production environments
Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
Completes projects by coordinating resources and timetables with user departments and data center.
Deployment of application upgrades and fixes
Responding to automated alerts on the health of systems
Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications
Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management.
Effective call management including logging, monitoring / updating, prioritising and resolving calls in a timely fashion.
Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
Other Requirements :
Ready to work in 1.30 PM 11.00 PM shift
Flexibility to work on different shifts (based on business requirements)
Education & Certifications Requirements :
6+ years in Application Management, Operational Support environment / discipline
Degree in Computer Science or related discipline.
Further or Higher education standard qualification.
Fluent in English language, written and verbal
ISEB Certificate in Application Management Essentials
Level 3, 4 and 5 : S / NVQ for Information / Communication Technology Professionals
MCITP - Microsoft Certified IT Professional
ITIL Foundation Certificate in IT Service Management