Engineer will help design to help customers maximize network availability and functionality to achieve their business goals.
In this role, you will be "Cisco’s face to the customer," working in a fast-paced, high-impact environment as a visible technical contributor delivering on our commitments.
You need to be a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues.
With a seasoned mix of broad networking knowledge and specific area expertise, as well as excellent Customer Relationship Management (CRM) skills, you’re well positioned to become a trusted advisor capable of building solid, long-
term relationships with customers. Possess detailed knowledge of customer network, critical sites, operating procedures as agreed upon with customer.
Lead the troubleshooting effort on problem reported by customer on issues to restore services in timely manner. Customer-
specific designated support at network level. Critical issue support for critical network outages and complex network issues.
Established Technical Relationship to support customer network operations. On-site visits. Able to assist in critical changes by reviewing MoP.
Regular scheduled review of open Service Requests working with Cisco engineer to achieve a faster resolution. Holistic technical management of recurring network problems.
Enhanced service delivery capability through understanding of customer’s operational needs and integration with assigned Cisco Services team.
Improve communication with other functional groups within Technical Services and Sales team to focus on customer success.
Improve relationship with customer to understand in a better way their network to provide quicker and more effective results to their requests.
Established rapport with customer personnel. Who You'll Work with : CX is a team of extraordinary technical guides whose #1 focus is to deliver exclusive customer experience.
We help solve the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication.
Our success is measured through extraordinary financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
Technical Services help customers deploy and operate their networks effectively while delivering the best possible customer experiences.
The team is group of highly skilled, dynamic, diverse, and passionate engineers who go above and beyond in assisting not just the customer but also their teammates and peers.
Work hard, play harder is the motto of the team. Who You Are : Cisco products in key architecture routing, switching, security, data center.
Good understanding of feature and functionality of IOS XE and XR software and associated licensing. Fundamental understanding enterprise data center.
Work experience with Cisco TAC will be added advantage.