Technical Analyst 3-Support
NetSuite Inc.
Bengaluru, India, IN, IN
1d ago

Job Description - Technical Analyst 3-Support (19000MP9) Preferred Qualifications

Looking for a senior Oracle EBS SCM Functional Consultant in OM,Shipping, Adv Pricing, Inventory, Manufacturing , OPM modules , for a Leadership Position , with very good communication and customer facing skills.

Qualification : Any professional qualification (BE / B Tech / MBA / MCA and so on) or combination of B Tech with MBA would be fine.

We are looking for a senior resource with hands on experience in OM,Shipping, Adv Pricing, Inventory, Manufacturing (Process / Discrete) modules of Oracle EBS R 12.

1.3. Should have good communication , confidence levels , good team and customer management skillsExperience : Preferred to have domain experience (3+ Years).

In the areas of : Order Management, Shipping, Planning & Scheduling.Manufacturing experience in a plant environment is preferable.

Need Oracle Apps EBS R12 Order To Cash (OtC) functional consultant (80% Func + 20% Tech)Worked in 3 or more of the following modules (5 to 8 years Experience) : 1.

Order Management2. Shipping3. Adv Pricing4. Inventory5. Costing6. Process Manufacturing7. Discrete ManufacturingBasic SQL knowledge would be preferred.

Versions : Experience in R12 (12.1.3) upgrade or support is mustShould be willing to work in shifts , including night shifts, as the role is going to be a functional support role.

Should have hands on experience in Order to Cash Modules , very good communication, Team Management and customer management skills.

Work location is Bangalore.

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Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-

Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.

Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.

In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment.

May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.

e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.

e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

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