Technology Operations
JPMorgan Chase & Co
Mumbai, MH, IN
23h ago

Our Corporate & Investment Bank relies on innovatorslike you to build and maintain the technology that helps us safely service theworld’s important corporations, governments and institutions.

You’ll developsolutions for a bank entrusted with holding $18 trillion of assets and $393billion in deposits. CIB provides strategic advice, raises capital, managesrisk, and extends liquidity in markets spanning over 100 countries around theworld.

Working in Application Support means you'll use bothcreative and critical thinking skills to maintain application systems that arecrucial to the daily operations of the firm.

You'll work collaboratively inteams on a wide range of projects based on your primary area of focus : designor programming.

While learning to fix application and data issues as theyarise, you'll also gain exposure to software development, testing, deployment,maintenance and improvement, in addition to production lifecycle methodologiesand risk guidelines.

Finally, you'll have the opportunity to developprofessionally and to grow your career in any direction you choose.

This role requires a wide variety of strengths andcapabilities, including :

  • BS / BA degree or equivalent experience
  • Basic knowledge of application development
  • Proficiency and working knowledge in one or more general purpose programming languages (Python, Java etc), plus an interest in learning other coding languages and skills as needed
  • Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goal
  • Research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
  • Provides accurate problem identification, ticket documentation and customer / vendor dialogue
  • Documents small-to medium-scale projects and delivers presentations with minimal supervision
  • Provides activity, progress and status reports to management and keeps management posted of any critical issues
  • Design, document and enforce escalation policies and procedures
  • The role requires weekend support requirement and will involve support on Sat / Sun as part of shift based coverage.
  • This position is anticipated to require the use of one ormore High Security Access (HSA) systems.Users of these systems are subject to enhanced screening which includesboth criminal and credit background checks, and / or other enhanced screening atthe time of accepting the position and on an annual basis thereafter.

    The enhanced screening will need to besuccessfully completed prior to commencing employment or assignment.

    8+ years of overall professional experience in alarge-scale, high availability, fast paced, distributed environment.

    6+ years’ experience in a Snr. technical analyst or supportmanagement role.

    5+ years’ experience in UNIX, Stratus, Control M, Tandem andoperating system functionality including submitting jobs and validating data.

    UNIX administrative skills a plus.

    3+ years knowledge of Stratus and tandem platforms adefinite plus.

    Understanding of monitoring tools such as - Geneos, Splunk,Elk, Netcool, Dynatrace etc.

    Self-Starter with the ability to identify, troubleshoot, andskilled in problem solving and decision making.

    Proven ability to multi-task, prioritize and attention todetail in a fast paced ever changing environment.

    Strong interpersonal skills, including verbal, written, andlistening skills with the ability to influence and lead others.

    Ability to interact with individuals on all organizationallevels. Ability to communicate with technical and non-technical customers.

    Establishes strong working relationships with team membersand across functions.

    Able to work under pressure to resolve issues affecting theproduction services.

    Knowledge of relational databases, Unix shell scripting suchas ksh and perl preferred

    Good knowledge of networking technology preferred

    Excellent analytical skills

    Good project management skills.

    Experience in Payment processing / Cards industry a plus.

    When you work at JPMorgan Chase & Co., you’re not justworking at a global financial institution. You’re an integral part of one ofthe world’s biggest tech companies.

    In 20 technology centers worldwide, ourteam of 50,000 technologists design, build and deploy everything fromenterprise technology initiatives to big data and mobile solutions, as well asinnovations in electronic payments, cybersecurity, machine learning, and clouddevelopment.

    Our $10B+ annual investment in technology enables us to hirepeople to create innovative solutions that will are transforming the financialservices industry.

    At JPMorgan Chase & Co. we value the unique skills ofevery employee, and we’re building a technology organization that thrives ondiversity.

    We encourage professionalgrowth and career development, and offer competitive benefits and compensation.If you’re looking to build your career aspart of a global technology team tackling big challenges that impact the livesof people and companies all around the world, we want to meet you.

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