The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.
The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Create complex project plans, perform impact analyses solve / work high impact problems / projects, and provide resolutions to restore services
Drive Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
Provide technical / strategic direction and act as advisor / coach to lower level analysts
Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Responsible for overall operating system applications
Contribute to technical direction and strategic decisions
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Experience in a Financial Services or large complex and / or global environment preferred
Effective written and verbal communication skills
Effective analytic / diagnostic skills
Bachelor’s / University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Additional Job Description details :
The role currently provides a 24 / 7 support operation. On-call shifts will be scheduled on a rotational basis. It should be noted that on occasions there may be a requirement for weekend coverage in support of our clients and other service desk projects.
This role will be for various shifts and will be adjusted by manager as needs arise.
Skills : (Technology Required)
Proficient knowledge on L2 and L3 networking and integration with Horizon infrastructure.
Expert hands on scripting experience with PowerShell, VB script, .Net & PowerCli
Experience with VMware product APIs, VMware Horizon suite, AWS, Dockers and Windows 7 / 10 enterprise environments
Expert knowledge in application management through appstacks and Thinapps.
Hands on experience in Hardware layer and its integration through desktops and mobility.
Working knowledge on VMware infrastructure components from base layer to application virtualization.
Creation of master images and desktops (Linked clones, Full clones and Instant clones) in RPA environments.
Able to understand core infrastructure issues and need to guide businesses on troubleshooting.
Hands on expertise at datacenter consolidation, migration, planning and installation of Horizon infrastructure.
Hands on experience in creation of pools, component upgrades and strong understanding of all components in Horizon.
Able to understand RPA components and its integration with Horizon.
Able to understand protocols and need to work with RPA business on hosting bot infrastructure in Horizon.
Experience with automation technologies (Blue Prism, Automation Anywhere, Work Fusion, or other automation technologies)
Active Directory (AD) management (GPO, ADUC)
AppSense Environment Manager (for policy management)
Application and configuration deployment software (SCCM, HP Radia)
Monitoring implementation (SCOM, VROps, Systrack etc.)
Scripting Automation (PowerShell, Power CLI, VBS etc.)
Familiar with Desktop Application Support
Proficiency in MS Office (Access, Outlook, Excel) including macros creation
IT Support based qualifications / training
Dual VCP required.
VMware certified Professional Server Virtualization.
VMware certified Professional Desktop and Mobility.
Strong experience in converged platforms and network layering like NSX integration.
Able to understand LUN masking, RAID and its integration with desktop pools.
Bachelors degree in Computer Science or related field is Required.
Masters Degree in Technology Management or a related field of study preferred.
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