4d ago
source : Shine

Telecaller(Female)Job Duties

Takes incoming customer calls, processes sales, and accepts payment for products and services

Makes outgoing customer calls or cold calls in order to sell products and services

Answers questions about product specifications and pricing

Upsells customers to larger products, more extensive packages, or higher priced services

Explains product pricing and negotiates bulk or package pricing

Accurately and efficiently enters customer information into company databases for mailing and billing purposes

Processes credit card payments and troubleshoots any issues that may arise

Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches

Assists sales colleagues with arranging meetings and sales calls with customers

Contacts customers in response to correspondence or feedback

Monitors order status to ensure that clients receive orders in a timely manner

Investigates unfilled, misplaced, or misdirected orders and resolves customer issues as necessary

May specialise in inbound or outbound telemarketing or in sales for a particular industry

Telecaller(Female)Skills and Qualifications

Graduation must, Marketing and Sales Skills, Verbal Communication, Telephone Skills, Interpersonal Communication, Customer Service Skills, Attention to Detail, Ability to Track Leads, Accuracy, Patience, Motivation, High Energy, Ability to Meet Goals, Data Entry, Product Knowledge, Organisation.

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