Customer Support executive
CloudStuff Technology Pvt Ltd
Noida, India
5h ago
source : Cutshort

Trackier is 3 years old venture under Cloudstuff Technology Pvt.


As part of Cloudstuff’s Customer Success team, you'll be responsible for

  • Developing and maintaining relationships with a robust customer base of the world’s top companies in mobile advertising.
  • Strategizing with customers for deeper utilization of, and success with, the Trackier's service.
  • Owning / managing your book of business & building strategies to trigger and drive business growth opportunities.
  • Engaging and coordinating internal groups as well as partners, as needed, to meet revenue targets & to maximize customer retention and adoption.
  • Coordinating onboarding, training, quarterly / annual business reviews and serve as a liaison with customers regarding new product launches & opportunities.
  • Maintaining current knowledge of the Mobile industry, competitive research and an understanding of the customer's business challenges and industry trends.
  • You are the key to strategic relationship management with our most important customers.Requirements
  • Knowledge of, or experience with performance-based, mobile advertising campaigns.
  • Experience working with data-driven sales strategy, managing up-selling / cross-selling opportunities & working with revenue targets.
  • Extraordinary interpersonal communication and presentation skills.
  • Outgoing, positive, and energetic personality - this role requires our customers to like you, a lot.
  • Solid customer service experience and a consultative mindset.
  • Ability to pick-up, learn and quickly become knowledgeable in SaaS tech concepts.
  • Motivated self-starter, always one step ahead.
  • Experience working in a scrappy startup type environment.
  • Ability to work trade shows and conferences with the potential to travel.
  • Bachelor's degree or MBA preferred.
  • Skills : - Technical support, Customer Relationship Management (CRM), Sales Operations, Customer Service and Customer Success

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