· Oracle University -Customer Success Manager (CSM)
Oracle Cloud University (OCU) is a P&L educationbusiness that trains customers, partners and employees on all of Oracle cloudservices including all of SaaS, PaaS and IaaS. The team offers training viadigital subscriptions featuring over 4000 hours of cloud content built on amodern platform that offers knowledge checks, practice environments, certificationand live analytics on learner progress. Training is sold to all customersegments from enterprise to SMB. OCU is a fast growing business with acommitment to help thousands of learners to stay current on Oracle’s cloudproducts.
Brief Posting Description
·Drive maximum adoption and consumption of OracleUniversity Learning Subscriptions and identify/drive expansion opportunitiesvia high value relationship with the client. Responsible for accounts anddelivering customer’s overall success with our Learning Subscriptions, securingrenewals, driving adoption/activation/Consumption and delivering highest levelsof customer satisfaction.
1.Develop long term partnership with OracleUniversity customers to ensure they remain successful by realizing the fullvalue of their investment in our learning solutions.
2.Deliver on an exceptional Learning experiencewith proactive communication with Training Administrators, orchestrating theright internal resources, and effectively using CSM process to track and executecustomer learning goals.
3.Ensure customers continues/renews our LearningSubscriptions.
4.Responsible for maintaining a high level ofclient satisfaction by being a liaison between the customer and OracleUniversity delivery and product development teams.
5.Identify product expansion/up sellopportunities.
6.Identify Renewalrisk, and work with extended internal teams to create and execute on “get well”plans.
·Recommended 3 to 7 years’ experience in CustomerSuccess/Service roles or Cloud Sales and demonstrated ability buildingsuccessful customer relationships.
·Strong communication and Presentation skills
·Basic understanding of Cloud architecture.
·Ability to manage complex account situations andlead resolution towards mutual success and partnership
·Strong Consulting skills and proven resultsworking as a trusted advisor to drive business value for clients orstakeholders.
·Passion for customer success.
·Self-motivated, team-oriented and focused onexceeding client expectations
·Ability to prioritize, multi-task, and performeffectively under pressure
Detailed Description and Job Requirements
First contact for prospects of Oracle business via inbound calls. Qualifies Oracle prospects and produces quality leads for the Oracle Sales Force.
Acts as the first contact for many prospects in Oracle business via inbound calls. Qualifies Oracle prospects and produces quality leads for the Oracle Sales Force. Performs database and record keeping activities.
5-8 years related experience. Able to demonstrate time management, basic telesales skills, and knowledge of Oracle products and services. Goal oriented individual with superior communication skills. Able to complete individual goals as well as work in a team environment. Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products preferred. Professional demeanor. Job duties are varied and complex, needing independent judgment. May have project lead role.