Sankrail Industrial Area, West Bengal
6d ago

Responsibilities :

  • To manage WB FC & MH IT operations.
  • Manage multiple entitles and business and all headquarters in spread across Kolkata.
  • Regular in touch with all business leaders and understand the business requirement and setup expectation.
  • Owns customer operational relationship : develops & nurtures to excellent customer satisfaction.
  • Understands customer to analyse delivery requirements & contribute to customer strategic business plan.
  • Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.
  • Principle contact for operational & technical issues representing delivery of all IT related services to the customer, manages customer expectations by developing performance metrics & reporting, escalation management & communication plan.
  • Owns expense / cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls.
  • Ability to effectively and proactively manage risk for medium to high risk projects.
  • Hiring and deploying right number and right people in right place and time.
  • Regularly connect with team, guide, train and groom them. To meet the SLA and support during all peak business loads.
  • Will be responsible for all types of projects execution in the region and make sure projects to be handed over on or before time with satisfactory.
  • Engage widely during project planning and actively monitoring the requirement, planning, procurement, timelines and execution.
  • Required Skills :

    BE / B-TECH or equivalent degree courses.

    3- 7 years of relevant experience

    Working knowledge on Windows and Linux

    Hands on experience on mobility devices like HHDs, mobility printers, etc.

    Hands on experience on various hardware like AIO, desktop, printers, thermal printers, etc.

    Plan, organise, direct, control and evaluate the operations of information systems

    Be familiar with all hardware and software

    Be familiar with network operating system

    Provide orientation to new users of existing technology

    Train staff about potential uses of existing technology

    Provide individual training and support on request

    Connect and set up hardware

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