Description - Internal Job Description :
Multi-skilled Server and / or Cloud admin needed to support worldwide technical operations
Experience : Minimum 5 Years
Job Summary :
As a member of the IT Service Desk Tier 3 team, you will be expected to resolve escalated incidents and requests in support of lower tiers as well as perform proactive tasks as designated.
Experience with troubleshooting and supporting a variety of technologies, either on-premise in remote locations or in the cloud is required.
Ability to perform both documented and non-documented tasks, including troubleshooting, is required.
Desire to learn and develop new skills, pursue a problem or investigation to its conclusion, and a willingness to support a worldwide team by performing other duties as needed.
Certifications in Windows Server or Azure desired
Additional certifications in AWS, ITIL or cybersecurity are a plus but not mandatory
Excellent written and verbal English language skills
Preferred Technical Skills :
Ability to work IST, UK, or US-Eastern business hours. May need to work extended hours when necessary.