Principal Solutions Consultant
Servion Global Solutions Pvt. Ltd.
Kolkata
6d ago
source : Shine

Provide Pre Sales support to Servion Sales, for the Cisco line of Business specific to Contact Center Technologies.

Collecting requirements, understanding the overall business and expectations of the customer

Participate and Managing Customer meetings effectively

Ability to translate customer business requirements to technical solutions

Architecting & designing complete solution

Work with multiple teams within Servion from Singapore and India

Ability to understand the Servion suite of products, so it can positioned as part of the solution appropriately

Creating BOM's / SOW's / RFP Responses / Compliance sheets / Effort estimation

Enabling sales for effective selling

Present solution to customers to convince them on the Servion offering

Contact Center Technology knowledge

Knowledge on any Cisco Contact Center Product portfolio - UCCE, PCCE, UCCX, HCS, Webex CC, WFO (Verint / Calabrio) etc.

Knowledge on Applications on Cisco Platform is an added advantage

Certification on Cisco Voice & Contact Center is Preferred,

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